Question about Canon imageRUNNER C3200 Copier

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Canon imageRUNNER C3200 Copier network setup parameter needed

How do I finish configuring TCP/IP printer settings for a C3200? The machine has an IP address from DHCP, but in the 2nd part of TCP/IP printer configuration, XP doesn't recognize the network interface installed in the machine. There are several selections for Canon devices, and a custom setting. What interface do I select, or do I need to use 'Custom', or whatever, to finish the configuration? I can arrange to share the setup screen over the internet, if that will help. I have machines to configure in 2 locations, C3200s and 6000s, but the stores I'm dealing with don't have a service contract with any local Canon dealers. I'm a computer/networking tech, not a copier tech. I believe I just need this last little piece of the puzzle to get their copiers back to running as network printers. Can anyone guide me?.

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  • oversight13 Aug 12, 2008

    I'm a computer/network tech, not a copier tech. I have 2 locations with C3220 and 6000 Imagerunners that cannot send print jobs, from basic applications like Word, to these copiers. No fancy applications such as InDesign or Quark or other page layout programs are used at these locations, just Word, Excel, etc. 

    I check the installed printer list on an XP machine, seeing that there are several instances of Canon C3220 copiers installed, as shared network printers. I also see some devices that are installed with TCP/IP network ports, at different IP addresses, for the same printer. However, none of the network ports already created point to the IP that the C3220 actually has, so I attempted to add another TCP/IP printer port, using the IP that does exist.

    For example, let's say that a C3220 has an IP of 192.168.22.47, given out via DHCP. I can ping that address, with packets from 32 bytes to 1500 bytes payload size, no problem.  

    When I reached the screen saying 'additional port information required', shown below but without the actual IP, there are 2 choices: Custom, or Pick a standard device type'. I tried 2 of the several Canon choices, no output, and I (believe) once I tried a custom port creation, taking the default 9100 socket and checking SNMP enabled, but that failed, too. Personally, I thought the custom choice would work, but I haven't spent a great deal of time at the store locations to troubleshoot this particular issue.

    At one location I got a C3220 to accept print jobs, but it was using a pre-existing printer setting that was a copier attached to another computer over a TCP/IP printer port, then 'shared' to be made available to the other XP boxes on the network. 

    I want to install a TCP/IP port, per each different copier, on each computer in their network, so that any computer can print to the copiers without dependence on a single computer that is configured as if it had a locally-attached printer that had to be shared.

    I can have DHCP in the router reserve IP address assignments to the copiers via MAC addresses so that the IP the copiers receive remains stable. I'm not very familiar with the browser interface these devices have, in case those web interfaces will let me assign static addresses to the network cards in these machines.


    One of the locations has 2 copiers on its network, but only 1 shows up on a my network inventory scan, and only 2 of the 3 XP boxes in that store shows up on the same network scan. However, I can send print jobs to the C3220 that does appear. That C3220 is configured as being shared from the main POS XP system.

    At the other store location, there is only 1 c3220 running, which has an IP from DHCP, but, again, I haven't been able, yet, send a print job to it, from Word or whatever. 

    So, should I use a custom setting, or pick a particular Canon interface, or what? I can test a new configuration on the one c3220 that does accept print jobs now, over the share, but I would rather, first, try to fix the copier installation in the store with the lone C3220. There, it's easier for me to get new access to the device, and that store needs the access restored more than the other location.  


  • oversight13 Aug 12, 2008

    I have tried to post screen shots, but without success.


  • oversight13 Aug 13, 2008

    Ok, I thought I was being clear, but I'll try again.

    I just want to assign a new TCP/IP printer port to the Canon printer (copier) settings in Windows XP. I don't want to go through the touchscreen panel on the copier to assign a true static IP to the network cards in these copiers. I'm an I.T. guy, not a copier repairman. I think that I should add a new port to each installed printer in each XP machine's printer settings, rather than attach one copier to one machine, then share that printer, then add this shared printer to other machines as a \\server\printer connection.

    One person suggested I use the 'custom' device setting, selecting RAW protocol and a port of 9100, and that I should assign the net card in the copier a static IP. So far, I think this is the advice I want. I'll test that advice, before accepting that explanation.

    I reposted the question, indicating I can easily reserve an IP that will always be given to these copiers, using their MAC addresses, via the DHCP server built into the router that is on their network. If I do so, that is functionally equivalent to assigning a static IP to the copier network card via another method, such as through the touch screen panel on the copier, as another tech suggested.

    Yes, I know that if the copier's network card is changed, the IP addressing will fail, but I accept that. It's not hard for me to change the MAC address reservation value in a DHCP server to match a new network card. Again, I'm a Microsoft/networking guy, not a copier tech. I don't want to get into the copier at all, if I can help it. Also, I don't want to tell these people to call in a copier tech to do what I think is a 2-minute settings change.

    Let me say this: in all my experiences in installing TCP/IP network printers, I've never had XP not recognize the print server network card, thus 'asking' for help from the installer to either select a card, or to install a 'custom' config, but I've never done support for a high-volume commercial copier, so maybe that's par for the course. Generally, I don't set up or fix devices in copy/print shops like Kinko's or Sir speedy, etc.

    Ok, once again... how should I proceed in configuring a new TCP/IP printer socket (socket= IP address+port, such as 192.168.22.47:9100) for these copiers? I can get machine serial numbers, etc., if necessary, but I'm dubious that data is needed.

    Thanks,

    Oversight13

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Hello oversight13,

It is not a good idea to use DHCP for your LAN printer(s) because if the DHCP server issues a different ip address to the printer, all user(s) in the network who prints to the printer will not be able to print anymore.

Use static ip address and assign one within your network ip address.

Secondly, the protocol on the printer and on the pc has to match (usually RAW protocol). So set it RAW on the LAN printer and RAW on printer setting on the pc.

Hope that helps and good luck.

Posted on Aug 13, 2008

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Tcp/ip printing, well first you have to check if your printer has a good IP, lbetter if you place the printer to have a static IP address than DHCP. try the settings below

Printer IP:
192.168.001.xxx (printer IP)
255.255.255.0 -subnet mask class c
192.168.001.001 - gateway address same to all PCs

for the computer, just install the printer as a local printer using "standard TCP/IP port" then on custom, make sure you select LPR then set the printer's IP address to the Printer name or IP.

do make sure that the printer is pingable in the network once you place a static IP to it.

Posted on Aug 12, 2008

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Through the keyboard in printer features,after entering ip address you must go to maintenance?restart printer?? give copier up to 5 mins to spit out config page..job done?
or or
If I understand your question properly I can help you. Press the "additional functions" button which is located to the right of the display about halfway down the the keypad. It has an asterisk look to it and what I believe is supposed to be a "look" of a human head. LOL. Press it and you will see a menu. Two columns appear. The last item of the left column should say system settings. Press it. I am doing this from memory so you may have improvise as my memory sucks. Once you press system settings you should see a new menu, unless you IT guy has blocked access to these features as many do. In which case I cannot help. In the event you indeed do have access you should see a new menu. Since I do not have a machine in front of me we can struggle together. Once you have selected system settings you will see a new menu that the second column in the right should say "network settings".Press it. Then you will see on the second tab tcp /ip settings. Press it. At this point you can change the IP address settings. The area where you are now will also allow you to change the DNS server settings and just about everything you might want. Once you have made the changes you wish to make......back out by pressing reset till you get back to the main copy screen. Now in order for the changes you have made to take effect you must turn the machine off and back on using the power switch located at the right side of the copier, at the rear of the right side, about halfway down the machine.Turn the power off, wait a few seconds , then back on. Within 60 seconds the copier will accept the the new network changes . i hope this helps you and take care

Posted on Aug 12, 2008

  • tech expert12 Aug 13, 2008

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Are you talking about creating a printer port in Windows to print to?

You can use a normal RAW 9100 port (just choose custom, and it will set it at that)
But I suggest setting the copier with a static IP.
By leaving it to DHCP, if you set any machine to use that address, if if "flops around" you'll lose the pointers to that address. Just go into the web interface on the copier to set the static IP.

Your question was just slightly confusing to read. I hope that's what you are asking for.

Posted on Aug 12, 2008

  • Coss Aug 12, 2008

    Whoa, lots of info....

    I too and a Sys Admin, and not a copier tech. But I have 23 offices, and at least 50 copiers, so I know of what you speak.



    So lets do this the simple way.



    First as I mentioned, set the ip on the Canon to static, so it won't lose the target if DCHP hiccups.

    Do this through the web interface on the copier.

    Just open IE and go to that IP address that you listed. Go through the menus, and you will find the IP set. If you can't get to it through the web interface, set it at the copier.

    Once that is done, go on to the next

    This is actually one of the most important parts. Unless you have DNS doing the name resolve on this printer, it will do all kinds of wierd stuff in the network without a Static IP.



    Next delete any instances of the Canon in Printers and Faxes on the PC.

    Turn off "Automatically detect shared drives and printers" in Windows.

    Go to the Canon USA site and download the drivers for this copier if you don't have the disks. Just put them in a shared folder you know where they are.



    Now we can go about adding the printer.



    Go to your "Add Printer"

    Tell it to add a local printer, take off the check to automatically detect.

    When it asks you which port to print to, create a new TCP/IP port

    A lot of the newer Canons will show up once you put in the IP address of the copier. If it doesn't, just choose Custom, and leave it as RAW Port 9100 (Canons are thee best IMO)



    Once it has the port, tell it "Have Disk"

    Point it at the drivers you downloaded for the Canon. Being that it will have more then one model in the list, just match it to what you have.

    Once it installs it, go to properties on the printer, and tell it to "Ask printer" for the configuration (this is for drawers, finishers, staplers etc)

    Once all of that is in, you should be good to go.



    One thing I have found about copiers, is not to "Over think them"

    They will function like a normal printer, once you remove the "fluff".



    Hope this helps.



    But I have found sometimes the best way to fix a network printing problem is to not play with what's there, and just start from scratch.

    Most of the time it ends up with a much better finished product.

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