Question about Dell 942 All-In-One InkJet Printer

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Paper Jam Printer is saying I have a paper jam and there is no paper in there. I have shut down the printer and the computer both to restart them and Im still getting the same message. There have been prior problems with the printer. When I want to print things, the paper does got through on its own, I have had to guide it in so it 'catches' to go through on its own. Im not sure if this is part of the problem. Maybe if there is a roller or something going bad it is reading that there is paper stuck in there? I dont know, help!

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I had the same problem and fixed it!!!

What you need to do is to dismantle the printer. Remove the outer coverings but I think all you need to do is remove the cover by unscrewing it and the plastic cover under it. You also need to unplug the wires connecting the scanner and now the top is completely uncovered. Look into the slot where you put the paper and and near to the left with the back of the printer facing you is probably a lever that's been pulled down. Its a small black flat lever so flip it back up and the paper jam should be fixed. Good luck.

Posted on Aug 18, 2008

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Nothing says you took the paper out and started over again, putting it in slowly so as to go in evenly.
MAYbe this will work. GOOD LUCK

Posted on Aug 17, 2008

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