Question about Acer Aspire 5003WLMi Notebook

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Thanks for your suggestions!

I'll have a look at the computer the next time I see that lady. I don't understand everything you're suggesting, but I'll run a spyware test and will have a look a the Windows update.
Everything else seems to be working fine with the laptop which is NOT used a lot (the lady is in her 70s!). She mainly checks emails, plays card games offline or works in Word.

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