I have a quinny buzz that is about 1 year old. There is some resistance when closing along the main shaft as compared to a brand new quinny. Should I oil it with WD-40? There is also some scratching there.
Secondly, when I close, I get the same click sound described by several people on this forum. I assume it is the left and right buttons fully engaging (I must be holding them close but not quite all the way.) Do I risk damaging the mechanism if I continue to force this clicking sound?
This could be the hydraulics starting to give up. if so then WD40 will not work as it is the gas cylinder inside which is causing the resistance.
Quinny will repair frames for £30 if you return it to them (UK) and they'll deliver it back for free. Just ring Dorel and they will assist you.
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to an Expert (only for users in the US for now) and get all the help you need. Goodluck!
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Hi - The wire from inside the Quinny Buzz handlebar isn't available as a seperate spare part item. To replace it, the entire handlebar is required, which comes complete with the inner workings. How old is your Buzz? If it is under 2 years old, please contact your retailer with your proof of purchase to make a claim under the terms and conditions of the warranty. If it is over 2 years old or you do not have proof of purchase please contact the customer service department for your country - for the UK this is 01284 413 141 Mon-Fri 8.30-4.30
Without inspection of the Buzz it is impossible to diagnose the problem or advise how it may be rectified. If the product is under 2 years old return to your retailer with proof of purchase for them to send it to the engineers for inspection/repair work required. If it is over 2 years old or you do not have proof of purchase call 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection/repair work required. Standard charge is 72GBP which includes courier collection and delivery.
Unfortunately it isn't an easy task. How old is your Buzz? If its under 2 years old, please return to your retailer with your proof of purchase as this is covered by the terms and conditions of the chassis warranty and they'll be able to send the Buzz back to our engineers for full inspection & repair work required. If it's over 2 years old or you do not have proof of purchase, go to www.quinny.com and select the country you're in, then choose "Contact Us" to get in touch with the customer service department in your country.
How old is your product? If it's under 2 years old please contact your retailer with proof of purchase and they will make arrangements for it to be returned to our engineers for full inspection and any repair work required.
If it is over 2 years old or you do not have proof of purchase please visit www.quinny.com and choose the country you're in, then go to "Contact Us" to get in touch with the customer service department in your country.
How old is your Quinny Buzz? If it is under 2 years old, please contact your retailer with your proof of purchase paperwork and they will make arrangements for it to be sent to our engineers for full inspection & repair work required.
This happened to my wife the other day, I found that the main pivot bolt had pulled through the plastic pivot/collapse assembly. This part is rivoted to the frame so without drilling it out and replacing with an ugly nut and bolt you will have to source a new frame. I got mine from Ebay, I found someone selling lots of quinny buzz bits and asked if he still has the frame he said yes but the handle bar no longer extends (Hence im on here looking how to swap the two), Problem solved!
I also found out from Quinny that the Buzz has a 2 year manufacturers warranty, where Motercare insisted it was 1 year, so dont let them fob you off.
Hope this helps