Question about IBM Infoprint 1612 Express Printer

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#32 error code/unsupported cartridge

I havean error on our 1612 Printer that I started using a compatible cartridge on. We have tried to put the original IBM Cartridge back in and turned it off and on a few times but cannot get the error to go away.

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SOURCE: 32 UNsupported Print Cartridge

This error means the incorrect toner is installed. Most toners for similar printers will fit, but they have a chip on them to make it so it only works with certain models. Please make sure this is the right toner for the model printer. If it is and you still receive the error, you should try to return it to the place you purchased it from, as it is defective.

Posted on Jul 24, 2009

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Error 9


Is there a camera or smart card connected to the printer? This error usually has to do with an unsupport camera or card being connected.

Feb 28, 2011 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Lexmark c534dn unsupported cartrige


This error message appears on the printer screen when the printer thinks the wrong toner cartridge is installed. To clear it or identify a service requirement, follow the steps below. NOTE: If you succeed in resolving the problem at any stage during the procedure, you not need to perform the remaining steps.
  1. Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.

  2. Make sure the correct toner cartridge is installed for this printer model.
    1. Check Lexmark for a list of compatible cartridges for your printer.
    2. If the wrong toner cartridge is installed, remove it and install the correct one.
  3. If the correct toner cartridge is installed, it may not be seated correctly. To ensure that this is not the cause of the error, do the following:
    1. Turn off the printer.
    2. Reseat the toner cartridge.
    3. Close the lid.
    4. Power the printer back on and check the display.
  4. If reseating the toner cartridge does not clear the error message and the error started as soon as you installed this particular toner cartridge, the cartridge may be broken. You can check this as follows:
    1. Power off the printer and then reinstall the old cartridge. (You can also try a different new cartridge to see if that clears the error.)
    2. If the error does disappear, the problem may lie with this cartridge. Please contact the point of purchase, especially if the cartridge is brand new out of the box.
  5. If the error cannot be cleared by putting in a new toner cartridge or one that is known to be working, the printer may require service to fix the problem.

Feb 15, 2011 | Lexmark C534dn Laser Printer

1 Answer

Brand new lexmark printer, toner and cartridges installed, but get error 32 unsupported black cartridge error -tried updating drivers on lexmark site -tried taking cartridge out and reinstaling...


You could find the root cause by performing different steps. One of the easiest methods is that you need to make sure that the plastic protective tape which is usually used on the new black cartridge is off. Usually the user makes this mistake. This mistake might occurs due to absent-mindedness. The reason could also be some distractions which happen while loading the new black ink cartridge.

Nov 17, 2010 | Lexmark C546DTN COLOR LASER PRINTER ...

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Printers & Copiers

1 Answer

Dell m5200 printer shows 32 unsupported print cart


hi there !

-try the old cartridge or a new cartridge and check if you will get the same message
-if you have the same error message it is a problem with the printer; if you the error disappears it is a problem with the cartridge; contact your manufacturer for a replacement cartridge

Oct 23, 2009 | Dell Printers & Copiers

1 Answer

Dell 944 error message 1102 after fitting new DellBlack Cartridge


hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

Oct 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

IBM InfoPrint 1612 Repeatedly erroring - Paper Jam


Check the FUSER, I think your exit sensor is bad.
If you open the rear door, look inside where the paper starts to come out of the printer, you should see a small lever that triggers the PAPER EXIT sensor. It might be hard to see. If it is not broken, you need a new FUSER.

Mar 18, 2009 | IBM Infoprint 1612 Laser Printer

1 Answer

Lexmark T62 Error 32- Unsupported print cartridge


Hi Sue,
Firstly, switch on the printer without a cartridge inside. Put in the old cartridge and if you get the Error 32, it could be poor contact. Clean the contacts in the printer (contact with the chip on the cartridge). If you don't get Error 32, there could be a problem with the chip contacts on the new OEM Lexmark cartridge or a faulty chip. As for other brands or remanufactured cartridges, it could be compatible parts they used. The chip and toner wheel have to be compatible.
Good luck.

Dec 15, 2008 | Lexmark Optra T620 Laser Printer

1 Answer

Incompatible print cartridges?


Hi,
just click on them to say ok, and accept the unsupported cartridges ( if applicable ) do you get the choice.
certain printers, have an option in printer prefs, to change cartridges. check the cartridges are the same ( or compatable )
if the cartridges have a chip fitted, they need to be reset if recently filled.
hope this helps mike @ Compurepair.

Feb 20, 2008 | Lexmark X2550 All-In-One Printer

4 Answers

Unsupported cartridge error


Unload and reload the Lexmark software........AND clean the printer contacts,
not neccessarily the cartridge contacts.........
that outta do it.

Sep 05, 2007 | Lexmark X2470 All-In-One InkJet Printer

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