Question about Brother MFC-8460N Laser Printer

1 Answer

Brother 8460n - toner error

After replacing an empty toner with a brand new brother replacement, the status light turned red and a "toner error" appeared that states "reinstall drum unit". It does not say replace drum, however, I have reset the drum counter to 00 and it was "accepted". Still won't work. Any suggestions? Thanks, Laura

Posted by on

  • Anonymous Feb 11, 2009

    Any steps past 11?

×

1 Answer

Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Posted on Sep 02, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

BROTHER DCP7055 PRINTER SHOWS REPLACE TONER EROR


When replacing the toner cartridge, you MUST install a brand new, unused genuine Brother toner cartridge in order to reset the toner status. Swapping toner cartridges from one machine to another or installing a partially used toner cartridge may cause this problem. Brother machines control their image quality for the most suitable print quality by monitoring toner consumption. If you install a partially used toner cartridge, your Brother machine is unable to recognize toner consumption correctly which will cause this problem. Therefore, when you replace the toner cartridge, please use a brand new toner cartridge, not a partially used toner cartridge from another machine.

Jul 26, 2012 | Brother Office Equipment & Supplies

1 Answer

After printing several hundred sheets, status light went red. There was no paper jam. Let printer "cool down" overnight. Status light still red. Drum has never been replaced. Toner light is on. However, in...


Well, if the toner light is on, you're probably out of toner and the only reason it ran, was because it was low but not completely depleted.

Try new toner drum off of Ebay or Amazon for the best prices for your brother printer.

Jul 05, 2010 | Brother HL 5140 Laser Printer

1 Answer

My Brother HL5250DN shows toner light on (yellow) and status light on (red) even after toner cartridge replaced with new one. Already tried reset by holding down go button. Is the printer dead?


Try this..
1: Turn off power and remove toner/drum
2: Tape the little spring loaded lever just inside the printer on the upper left hand side in the *DOWN* position! Do not replace drum yet and...
3: Turn power on to printer and let it cycle. Status/Toner lights will come on as usual.
4: Turn off printer, remove tape from lever, replace drum and turn back on.

Oct 07, 2009 | Brother HL 5250DN Laser Printer

1 Answer

Toner error


hi nikki... i have some idea on it... maybe your toner is already empty and need to replace a new one... pls try to check it first then try again.. if the problem still occurs... you need to replace it with a new toner... thank you very much...

Jul 19, 2009 | Brother MFC-8460N Laser Printer

1 Answer

Toner


when the toner light comes in and the status is red, it usually indicates that the toner is about to be empty or is empty.

if status is green and the toner light is blinking it means its low

Jun 17, 2009 | Brother HL 5170DN Laser Printer

1 Answer

After replacing the toner, an abnormal sound of wheels coming


I just had the same problem.....I changed drum and toner at the same time.....bad sounds....tried old toner with new drum and "new" toner with old drum.....seems that the gears that move the toner and the drum were not meshing correctly. I determined that it was the "new" toner. I discarded new toner and used a different one....that fixed it

Dec 15, 2008 | Brother MFC-8460N All-In-One Printer

1 Answer

Status red and amber Toner light


This problem you are getting is to replace the toner cartridge. Have you recently changed the drum unit as well. If so exchange it back to the other one.

After installing new toner or full toner cartridge and removing the yellow plastic cover press the go button this should start the printer on a cycle and add the toner. If this doesn't work then the toner sensor has malfunctioned and will need replacing. This will in turn out way the cost of a new machine.

Hope this helps and not too late for you.

Thanks Jason

Aug 09, 2008 | Brother HL-5240 Laser Printer

2 Answers

Brother 5240 laser printer changed toner still wont work.


This works on several different Brother Printers to get rid of toner/drum empty errors:

1. Open the front cover and leave open while completing the following steps.
2. Turn the printer off.
3. Hold the 'go' button while turning the printer on. All panel lights should be on.
4. Release the 'go' button.
5. Press the 'go' button 2 times.
6. Pause.
7. Press the 'go' button 5 times.
8. The toner light should be off.
9. The paper light should be on or flashing [doesn't happen on all].
10. Close cover. The ready light should be the only light on.

Oct 20, 2007 | Brother HL-5240 Laser Printer

1 Answer

Brother HL-1440/ flashing alarm light and flashing yellow data light


(blinking every 5 seconds) Toner Low Indicates that the toner cartridge is nearly empty. Purchase a new toner and have it ready for when Toner Empty is indicated. (solid) Toner Empty Replace the toner cartridge with a new one. User's Manual is available at the following location: http://www.brother-usa.com/Data/Documentation/Printer/User/UM_HL1440_1450_1470N.pdf Hope this helps.

Aug 22, 2007 | Brother HL 1440 Laser Printer

Not finding what you are looking for?
Brother MFC-8460N Laser Printer Logo

3,795 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Soulvisitor
Soulvisitor

Level 3 Expert

1113 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...