Ugh! It accidentally went out with this week's recyclables literallly within an hour of this post. I'm trying to contact the gal who got my fax machine as she said she was able to get one off of the 'net. I'll share that if she does.
So sorry to get your hopes up. I had it in my hands just a few hours ago. :(
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Your firstly need to put your hp fax machine through the machines fax diagnostics found under the tools menu. This will hopefully identify any obvious problems.
You need to ensure that you have the correct cable from your telephone socket to the fax machine. It should be a BT Plug to RJ11 Crossover telephone cable in the U.K. This cable reverses the polarity of the terminals and will look identical to other terminals but is not.
Available from cabling for less Item Code BT-203X Price 3.28 plus vat and postage.
Ask your telephone line provider to check there is no noise in the background as fax machines sender and fax machiine receiver are like birds in love. They sing to each other before the receiving machine recognises the sending machine and accepts the message.
If you require any further assistance then please do not hesitate to contact me.