Question about Panasonic Workio DP-2500E Copier

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Faxes coming in sideways

When we receive a fax it comes in legal instead of letter so it is taking two pages.

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  • clarissabout Feb 05, 2009

    fax is coming out sideways

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1 solution that i can advice you is that there is a fax setting ( in the fax parameter setting - function 7 - 4) which is about auto reduce all incoming fax to a4 or letter size.

Posted on Aug 22, 2008

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Ask if the ones sending are sending legal size, it may be using 2 sheets to get all from a legal size document.

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This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
  • Faxes printing too small
  • Faxes printing on more than one page
  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
  • Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
  • Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

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Jams for Legal Fax only


Change the separation fingers in the fuser units upper heat roll{teflon coated} use only OEM parts. you may need a service call from a tech.

Make sure the exit rollers are clean and are not obstructed. clean with alcohol.

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Tray output


You should configure TRAY 1 as Legal only.
and Tray 2 as plain letter.

Specially when you specify from what tray/paper type to print.

This can be easily configured from the Printer Properties within the Printers and Faxes section of the Control Panel.

Good luck!

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Brother MFC6800 not printing


To answer more effectively - how is the printer connected to the iMac? Is it a USB connection, a printer cable, is the MFC 6800 connected to a print server, an AirPor, etc? A second question I have is if you are trying any kind of tricky printing such as manualduplex printing.

Also, a shot in the dark...Is the Auto Reduction set to on or off? To check:
1. Press MENU/SET, 2 (Fax), 1 (Setup Receive), then 4 (Auto Reduction).

2. Press the up or down navigation key (keys located above and below the
MENU/SET key) until the display shows "Reduction: ON?".

3. Press MENU/SET.

4. Press STOP/EXIT.

Another item to keep in mind:
You can use three sizes of paper for printing your faxes and
copies---letter, legal and A4. When you change the size of paper you ha
ve loaded in the Brother machine, you need to change the setting for the paper size so your Brother machine can fit the incoming
fax on the page. To set the Paper Size:

1. Press MENU/SET, 1 (General Setup), then 1 (Paper Size).

2. Press the up or down navigation key to select LETTER, LEGAL, or A4.

3. Press MENU/SET.

4. Press STOP/EXIT.


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Hi, Remote Fax Error being displayed


NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


To resolve the problem, try the steps below. After each step, try to send a fax again.

1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
* Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
2. Press Select.
3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
4. Change the setting from Yes to No using the + (right arrow) button.
5. Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
1. Press the Fax button, then press Options untill u see ADVANCED FAX.
2. Press Select.
3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.
5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
2. Press Select.
3. Press untill u see ERROR CORRECTION appears on the LCD display.
4. Change the setting from On to Off using the + (right arrow) button.
5. Press Select.

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1 Answer

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Change your faxes DEFAULT font size to a lower setting... lt us know if it still does the same thing for the same amount of characters

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