Question about Canon imageRUNNER 1023iF Black and White Copier
This machine has been serviced at least 8 times in the last 4 weeks and continues to jam every 5 or 6 sheets. All rollers and pickups have been replaced according to Canon.
They are now trying to tell me that it is the paper we are using, which is a Premium multi-usage, 20 lb paper with a brightness rating of 92. Only full reams are fed into the machine when paper is required.
I am fed up and expect it to be either fixed properly today or replaced today.
My questions: Any thoughts on what may be causing this continual problem, and, am I being unreasonable expecting it to be fixed properly or replaced?
Thanks for your input.
Have they tried to clean or replace the paper feed clutch? Also, do you have one or two paper trays? If you have two, did you try to feed the paper in the other paper tray? Also, try to flip the paper over, it may have moisture in it. Have you tried other types of paper? How about have you tried the manual by-pass tray? Will it feed that paper? Also, try that paper in another copier or printer, if it works, it has to be something with the copier it self. Just a note is the paper Glossy or a flat finish? Are you sure the parts were replaced? You may need to get a second oppion on the problem.
Posted on Jan 02, 2009
Tips for a great answer:
[img src="http://www.support.xerox.com/infosmart/spower/data/media/image/ALL/note_image33x30.gif" width="33" height="30" border="0"> Note: If Door C is not secured completely, jams inside Door C and/or skewed prints may occur frequently.http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=36,E=0000000000016136485,K=3441,Sxi=8,Solution=obj(1513)
- Slide the 2000 Sheet Feeder (Tray 6, if installed) firmly against the printer.
- Verify the paper is loaded correctly in the tray being used. Reference Loading Paper Trays 1-6 for additional information.
- Try turning the stack of paper over in the paper tray being used. Make sure the paper meets the printers specifications. Reference All About Media for additional information.
- If the jamming continues from Tray(s) 4 through 6, refer to Cleaning or Replacing the Pick Rollers for additional troubleshooting.
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1 Switch off the printer and disconnect the power
supply. Allow any residual charge to fade away before putting your hands or
metal tools inside the chassis.
Step 2 Pin down the exact location of the jam. The
three hot spots for a jam are the paper tray, anywhere between the feed tray
and the print carriage, or between the print carriage and the output tray.
Step 3 Take off the front paper tray if the sheet got
stuck while it was still in the front area of the printer. If the sheet jammed
here, you should be able to see most of the paper.
Step 4 Pull on the sheet with both hands and steady
pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper
in the machine.
Step 5 Open the back panel to reach paper jammed
between the feed tray area and the print carriage of the all-in-one printer.
Carefully remove the jammed paper from the machine.
Step 6 Use the carriage access door to reach a jam
further inside the all-in-one printer. You may need to move the print carriage
out of your way to clear the jam.
Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch
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