Question about Canon imageRUNNER 1023iF Black and White Copier

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Jamming while picking up from front tray

This machine has been serviced at least 8 times in the last 4 weeks and continues to jam every 5 or 6 sheets. All rollers and pickups have been replaced according to Canon.
They are now trying to tell me that it is the paper we are using, which is a Premium multi-usage, 20 lb paper with a brightness rating of 92. Only full reams are fed into the machine when paper is required.
I am fed up and expect it to be either fixed properly today or replaced today.
My questions: Any thoughts on what may be causing this continual problem, and, am I being unreasonable expecting it to be fixed properly or replaced?
Thanks for your input.

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Have they tried to clean or replace the paper feed clutch? Also, do you have one or two paper trays? If you have two, did you try to feed the paper in the other paper tray? Also, try to flip the paper over, it may have moisture in it. Have you tried other types of paper? How about have you tried the manual by-pass tray? Will it feed that paper? Also, try that paper in another copier or printer, if it works, it has to be something with the copier it self. Just a note is the paper Glossy or a flat finish? Are you sure the parts were replaced? You may need to get a second oppion on the problem.

Posted on Jan 02, 2009

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I get an error message saying I have a jam in door c I don't have the door c how do I fix this


We encourage you to use our knowledgebase, MRC Smart Technology Solutions is here to help! We offer a program to cover up to 3 printers of any manufacturer for an entire year!
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I found the following on our knowledgebase at http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=36,E=0000000000016136485,K=3441,Sxi=8,Solution=obj(1513)
The pictures may not come through below, simply click on the link above or below to be taken to the page directly.


Resolving Jams at C
Perform the following steps to resolve Jams at C.
  1. Slide the 2000 Sheet Feeder (Tray 6, if installed) away from the printer (See Fig. 1).
  2. Fig. 1 [img src="http://www.support.xerox.com/infosmart/spower/data/media/image/Hardware/Phaser5500/move_tray6.gif" alt="Move Tray 6">
  3. Open Door C (See Fig. 2).
  4. Fig. 2 [img src="http://www.support.xerox.com/infosmart/spower/data/media/image/Hardware/Phaser5500/open_door_c.gif" alt="Open Door C">
  5. Check for and remove any jammed paper. Make sure that all paper fragments have been removed.
  6. Close Door C by making sure the door has latched securely at the front and rear of the printer.
[img src="http://www.support.xerox.com/infosmart/spower/data/media/image/ALL/note_image33x30.gif" width="33" height="30" border="0"> Note: If Door C is not secured completely, jams inside Door C and/or skewed prints may occur frequently.
  1. Slide the 2000 Sheet Feeder (Tray 6, if installed) firmly against the printer.
  2. Verify the paper is loaded correctly in the tray being used. Reference Loading Paper Trays 1-6 for additional information.
  3. Try turning the stack of paper over in the paper tray being used. Make sure the paper meets the printers specifications. Reference All About Media for additional information.
  4. If the jamming continues from Tray(s) 4 through 6, refer to Cleaning or Replacing the Pick Rollers for additional troubleshooting.
http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=36,E=0000000000016136485,K=3441,Sxi=8,Solution=obj(1513)

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1. 1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.

2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.

3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.

4. Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.

5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.

6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch

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2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
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5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
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Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
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