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Take it back to where you bought it or contact the manufacturer. I bought a laptop for my boys that was supposed to be new but it was used. The fingerprint function was devoted to the PREVIOUS owner's finger print.
when successful it will make a solid single beep if unsuccessful it will beep 3 times
enroll finger print at random no user ID 1 + # + master code + # first scan place finger on the scanner and remove when the scanner light turns off second scan replace same finger when the scanner lights back up you will hear a single beep if enrollment is successful
go to omnipass's website (www.softexinc.com), go to downloads, trial version. chose omnipass client edition (x32 or x64 whatever u need) Then u check on the Authentec Fingerprint Touch Sensor Module (APC, Fellowes, etc.). Download both, install omnipass first... its a trial i know.Install authentec second, that gives u the drivers.Uninstall omnipass... who needs it if u already got the drivers!
When you start a machine with a Fingerprint reader for the first time, you will see the following screen when you reach the Desktop. This is the main console for configuring and managing the Fingerprint reader.
Here you can enroll your fingerprint, and adjust your Power-on security settings.
When you click on “Create new passport and enroll fingerprints” you will be prompted for your logon password.
Once you enter your password you will see the main enrollment screen.
You can select a fingerprint to enroll either by selecting the fingertip with your mouse, or by choosing from the drop down list. To enroll, either double-click the fingertip you wish to use, or press the Enroll button
On the left is an animated finger that demonstrates how to swipe. You must swipe your finger three times to enroll.
If your finger is not centered, you will be prompted to move it to the right or to the left. If it’s not able to read at all you will be prompted to try again.
When you swipe successfully, you will see the highlighted portion go to No. 2 for the finger printer to be swiped again.
Once you have swiped three times successfully, the three images merge into one and you are brought back to the main enrollment screen, where the enrolled finger is shown with a red dot.
You can enroll multiple fingers.
The Enroll button has changed to say Delete. This allows you to delete a fingerprint you have already enrolled. If you used the mouse to click on a fingertip that was not already enrolled, the button would change back to Enroll.
When you click Next you are brought to the Power-on Security screen.
This is also the second choice from the main Fingerprints enrollment screen. Here you can use a fingerprint to replace your Power-on passwords if you are using them.
If you are using Power-on passwords, then select the box at the top. When you click on the Add button, you will be shown a list of the fingers that you have enrolled, and can select which one(s) you want to enable to replace your Power-on passwords.
Once you select a choice from the box, the finger will show up in the list. The first time you restart your machine after this, you may be asked to swipe your fingerprint as well as enter any Power-on passwords you have set. After that you should only be asked for your fingerprint.
In addition to the process above, there is a setting in BIOS that must be enabled for a user to be prompted for their fingerprint instead of a Power-on password. The Default for this Setting is “Enabled”, so no change should be necessary. It is in the Security Section under Fingerprint. The setting is called “Predesktop Authentication” Again, the default is “Enabled”. If disabled, a user will not be able to use their fingerprint on Power-on.
This controls what password will allow a user access to the system if they are not able to gain access using their fingerprint. The default setting is “Normal”. This will allow the use of either a user Power on password, or a Supervisor password instead of a fingerprint.
The alternative setting is High. This will allow only a Supervisor password to be entered instead of a fingerprint to gain access to the system.
Once you click Finish, you will be brought back to the main Fingerprints screen.
The Create new Passport and enroll fingerprints choice has gone. Replacing it are two new choices:
Edit passport and fingerprints
Delete passport and fingerprints.
If you choose Edit passport and fingerprints you will be prompted to swipe your finger to confirm your identity
You will then see the password screen. Click next to go to the main enrollment screen.
This is the same screen that appears when you have successfully enrolled a fingerprint.
Here again you can delete or enroll fingerprints I trust this was helpful and thank you for contacting the experts.
it simply means that the software for your finger scanner requires the omnipass password modules before windows allows it to work with its identification and authentication modules.
if your computer came with a built-in finger print scanner, all the drivers and the necessary software for it should have been installed already, you may also check the recovery disk that was given you when got when you bought your computer, tcheck out their site at www.softexinc.com
Also, the reader is controlled by the OmniPass software, you can check it out from http://www.softexinc.com who developed it and find the version for XP though theere are other software to which you could use that reader as well. Hope this helps