Question about Fisher and Paykel Active Smart® E522BR Stainless Steel Bottom Freezer Refrigerator

2 Answers

Ice maker stopped

Hi there - Has worked fine for 3 months since new - stopped for no apparent reason - water dispenser still working so water supply ok - thanks!

Posted by on

  • Lance Pawley
    Lance Pawley Oct 26, 2008

    problem solved by F&P technician - it is a known problem that requires a replacement solenoid valve on the water supply line. Apparently it is quite common. The valve leaks very slightly which allows water to remain in the delivery tube within the freezer compartment, thus freezing and blocking the filling action when demanded.

    Repaired under warranty, but fault is still intermittently present with the replacement valve. Seems to occur when bin is left full for several days so not cycling and clearing itself.

    Cheers for suggested solutions, had been there and checked all that!



2 Answers

Cheers for the feed back. I think the problem maybe that the tube is freezing up inside the cabinet of the machine. I suggest you get your repair guy back to check to see if the tube is icing up internally. If the problem was a leaking valve you would find the ice tray would be overfull and most probably frozen up solid.

Posted on Oct 26, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 27 Answers

Is the ice collection bin in the correct position? Is the icon displayed on the control panel to indicate the ice maker is on?
I hope this helps,

Posted on Oct 25, 2008


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Ice maker reset

Either valve solenoid supplying water to ice maker is bad, or supply tube to ice maker is frozen(which is typically caused by leaky water valve), or ice maker is bad.

Sep 19, 2018 | Refrigerators

1 Answer

Hi. We moved to a house with an integrated Teka A-FC1359 Fridge/Freezer. It was working fine. We switched it off 3 months ago. Now we've swithched it back on but it's not working.

It can be issue with faulty compressor capacitor.From main power outlet the power goes to capacitor beside compressor and from there power goes to compressor motor,then after that all unit works.May be that capacitor got shorted or loose from its actual connection.Or other possibility is faulty power wire of refrigerator.Get the wire checked with continuity tester to confirm its not broken in between.

Replacement parts can be purchased at any of the following web sites:


Before going to buy any parts directly.
Go through this troubleshooting help links.


This is list of refrigerator problems, which is normally faced in refrigerator.
You can go through the details, by clicking the link below:---

Refrigerator is not cooling properly?
Both refrigerator and freezer not cooling properly in refrigerator?
The ice maker not working: ---

Compressor not running on refrigerator?
Water dispenser not working on refrigerator?


Ice maker stopped making ice?


Water Overflows in Ice maker and freezes inside?


How to replace Ice maker assembly?

These will help.


Dec 23, 2012 | Refrigerators

1 Answer

Water dispenser is working but it is not making ice

Hi and welcome to FixYa, I am Kelly.

You did not include a model number so this is very generic. When an ice maker slows or stops production often the problem is not the ice maker but a symptom of other problems. The biggest reason they stop working and you still have water in door is that here is an ice block on the evaporator coils. The freezer has to cool down to 14 - 16 F before the ice maker thermostat will actuate and begine the harvest cycle.

There are other reasons they stop working
1. The inlet water valve solenoid has failed
2. The inlet water valve is clogged with debris only on the ice maker supply side.
3. The ice maker thermostat fails
4. The ice maker fill fill tube is frozen closed ( 5. The ice maker module or (optics depending upon model) has failed
6. The evaporator fan is turning to slow or not working.
If you would respond with a model number I may be able to send you links to a manual or 2 that would help you troubleshoot.

Now... back to the beginning.. IF you note ice build up / lots of frost in the back of the freezer do the following:
1. Unplug the unit and remove freezer contents
2. Direct a fan into the freezer compartment for just about 2 hours. (water mess)
3. While the unit is defrosting open the lower back of the unit (Compressor area) and clean the condenser coils and fan. Make sure to also clean the drip pan and the END of the compartment drain tube.
4. Clean up the water mess and return the unit to normal service.

If it starts making ice in 6 - 8 hours you have an automatic defrost system problem. Possible causes for NOT defrosting automatically:
1. Defrost control or timer failure (depending on model)
2. Defrost heating element failure
3. Defrost thermostat or thermistor failure depending upon model.
4. Wiring.

Everything should be fine for at least 2 days. If there is an automatic defrosting problem, the ice production will slow and then stop as more ice builds up on the evaporator coils.

Thanks for choosing FixYa,

Jul 14, 2011 | Refrigerators

1 Answer

Ice maker has stopped working

Here is a tip that I wrote about the reasons why ice makers do not work.

Ice Maker Problems and Ice Maker Troubleshooting



May 14, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

2 Answers

The water dispenser and ice cube maker stopped working

Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.

disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad

Try swapping the wires on the dual water inlet valve. It’s on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

Apr 25, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Ice maker has stopped working

Here is a tip that I wrote about the reasons why ice makers do not work.

Ice Maker Problems and Ice Maker Troubleshooting



Mar 24, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

In door ice dispenser does not work but the water dispenser does.

check to make sure there is water or ice in your ice maker tray. If none then problem is usually a water supply issue to the ice maker. Behind the frig are the water supply inlet valves. One is for the water dispenser in the door. THe other is for the ice maker. However when one goes bad they both are replaced as one unit. Also Check position of fingers in ice maker. If not in a vertical position then try to reset the ice maker unit and worse comes to worse, replace it with a new one.

Nov 19, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice maker not getting water after changing filter

Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
 Is the ice dispenser stalling while dispensing “crushed”
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

May 15, 2008 | Whirlpool GS5SHAXN Side by Side...

Not finding what you are looking for?
Fisher and Paykel Active Smart® E522BR Stainless Steel Bottom Freezer Refrigerator Logo

296 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4656 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

22484 Answers

Mark Davis

Level 1 Expert

18 Answers

Are you a Fisher and Paykel Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides