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I would call the service company and ask for another tech to look at the problem..... Yes the problem could be caused by the developer. I could also, be caused by the opc drum or the charge roller... Good Luck
Voids are most often caused by lack of sufficient developer, which needs to be changed by a technician. developer has metal beads in it to draw the toner and make a full (dense) copy or print. these beads wear out or "dump" which initially cause gritty prints, then washed out prints. hope this helps.
I beleive that if there is a problem with the primary you will only get a blank copy not black.
the problem is most likely your Seperation ***'y or the drum.
1- either the sep/***'y is shorting out causing the paper to rise against the drum and putting too much toner output, or the drum has not been adjusted correctly. Did the tech adjust the new drum to the machine? there is a procedure you have to do everytime you change the drum.