Question about Jenn-Air JCD2389G Side by Side Refrigerator

2 Answers

JCD2389GT WATER ON FLOOR UNDER UNIT My refrigerator first began leaking water underneath on the freezer side, then, the refrigerator door was left ajar overnight and it never cooled again. The freezer seems cold, but ice cream is not frozen.

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  • Linda Call
    Linda Call Aug 12, 2008

    I have re-arranged the food items in the refrigerator and freezer, but it has not helped.

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WHAT IS WRONG WITH YOUR REFRIGERATOR?

JCD2389GT - small_4_1.jpg For a detailed Refrigerator illustration, click below.

Side by Side
redarrow.gif Freezer on Top
redarrow.gif Freezer on Bottom
redarrow.gif Under counter
Warning!To avoid personal injury or even death, always disconnect yourappliance from its power source--that is, unplug it or break theconnection at the circuit breaker or fuse box--before you do anytroubleshooting or repair work on your appliance. Also, because somecomponents may have sharp edges, use caution while working on yourappliance.

It's stopped completely
It's not cool
Cooling is poor
It's noisy
It leaks
The freezer compartment is icing up
The food in the refrigerator freezes
There's water dripping inside the refrigerator
The refrigerator never cycles off
The ice maker has a problem
There's an ice- or water-dispensing problem

Posted on Aug 12, 2008

  • LORETO LACARON
    LORETO LACARON Aug 12, 2008

    Failure of defrost heater can caused water on the floor..



    Defected DEFROST HEATER can cause frost build up on the panel at the back of the freezer,and freezer stop cooling and ice frozen on unit so air could not flow to refrigerator side.You must change this defroster heater assembly so it will works normal again..

    hope this may help;
    Heavy Frost on the Coils
    This is good! This indicates a defrosting system failure which is a simple control problem. It also means that the sealed system (compressor, evaporator coil, and all associated tubing) is fine as wine in summertime. Defrost system problems are easy fixes that anyone with a pulse can do with maybe just a little help from their friends. The problem will either be the defrost timer (or Adaptive Defrost Control board, if so equipped), the defrost thermostat, or the defrost heater. To locate these parts in your fridge, check out these cool, interactive parts diagrams.


    Hope this may help;

    Regards,
    VOTIT

  • LORETO LACARON
    LORETO LACARON Aug 20, 2008

    did the solutions from all of us experts solved your problem if not
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  • Legin Varghese
    Legin Varghese Aug 12, 2008

    Move the refrigerator out from the wall and look for the location of the leak.

    Step2Check the side panels and the seals around the door for beads of "sweat." This could indicate a condensation problem.

    Step3Check the floor. A puddle there could indicate a missing or cracked drip pan, or a leak in the water line that feeds your ice maker.

    Step4Check for water seeping from the front of the freezer or the refrigerator. This could indicate your defrost drain is plugged or your ice maker is leaking.
    Fixing a condensation problem

    Step1Check that the doors shut correctly. Hold each door about halfway open, then let go. If the doors don't shut completely, adjust the screw legs on the front of the refrigerator so the unit tilts back a bit. With adjustable pliers, turn each leg one revolution clockwise. Recheck the doors and, if necessary, repeat the process until they shut securely.

    Step2Inspect the door gaskets. Look for debris that may keep the doors from shutting. Also check for cracks or gaps in the gaskets that could allow the cold air to seep out. If you find debris, clean the gaskets with warm, soapy water. If you find cracks or gaps, you'll need to replace the gaskets (see How to Fix a Refrigerator That Cools Poorly).

    Step3If your refrigerator is equipped with a door-frame heater that evaporates condensation, make sure the heater is turned on. The switch should be located with your other refrigerator controls.
    Fixing a drip-pan problem

    Step1Pull off the grill that runs along the bottom of your refrigerator.

    Step2Locate the drip pan, using a flashlight if necessary. The pan should be sitting on top of a set of black condenser coils and directly below a drain tube that carries water from your freezer when it is in defrost mode.

    Step3Place the drip pan in your sink and fill it with water to test for leaks. If it leaks, order a replacement from your appliance dealer.

    Step4If the drip pan doesn't leak, clean it with warm, soapy water, then reinstall the pan and the refrigerator grill.
    Fixing a clogged defrost drain

    Step1Locate the defrost drain. It should be a round hole or a channel running under the vegetable and fruit bins in the refrigerator or along the floor of the freezer compartment.

    Step2Inspect the drain for clogs and remove any debris. If necessary, use a small screwdriver to break up debris that's trapped in the drain hole.

    Step3Fill a meat baster with hot water and force it through the drain to make sure the clog is gone. If the drain is operating properly, the hot water will fill the drip pan.
    Fixing a leaky ice maker

    Step1Pull the refrigerator away from the wall and locate the copper water-supply line. It runs from the house water line to the refrigerator water-supply valve. (To get to the supply valve, you may have to use a screwdriver or a nut driver and socket to remove your refrigerator's back access panel.)

    Step2Inspect the copper supply line, the supply valve, and the plastic supply tube that runs from the other side of the supply valve to the back of the ice maker.

    Step3If a connection is leaking, tighten it with an adjustable wrench. If either the copper supply line or the plastic supply tube is leaking, you need to replace it.

    Step4Turn off the water supply. The valve may be under the kitchen sink or connected to a cold-water pipe in your basement.

    Step5Remove the faulty line and take it to a hardware store to get an exact replacement.

    Step6Install the new line, tighten the connections with the adjustable wrench and turn the water back on.

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Hello,

Move the refrigerator out from the wall and look for the location of the leak.

Step 2
Check the side panels and the seals around the door for beads of "sweat." This could indicate a condensation problem.

Step 3
Check the floor. A puddle there could indicate a missing or cracked drip pan, or a leak in the water line that feeds your ice maker.

Step 4
Check for water seeping from the front of the freezer or the refrigerator. This could indicate your defrost drain is plugged or your ice maker is leaking.

Fixing a condensation problem
Step 1
Check that the doors shut correctly. Hold each door about halfway open, then let go. If the doors don't shut completely, adjust the screw legs on the front of the refrigerator so the unit tilts back a bit. With adjustable pliers, turn each leg one revolution clockwise. Recheck the doors and, if necessary, repeat the process until they shut securely.

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Inspect the door gaskets. Look for debris that may keep the doors from shutting. Also check for cracks or gaps in the gaskets that could allow the cold air to seep out. If you find debris, clean the gaskets with warm, soapy water. If you find cracks or gaps, you'll need to replace the gaskets (see How to Fix a Refrigerator That Cools Poorly).

Step 3
If your refrigerator is equipped with a door-frame heater that evaporates condensation, make sure the heater is turned on. The switch should be located with your other refrigerator controls


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