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My Zen is frozen on a song on play and everytime i try to reset it it just goes back to the same screen and still does nothing... What do i do to fix it? or can i fix it at all?

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Hey just figured it out if you ever see this. There is a very tiny "Reset" button in the bottom Right hand Corner.It's too small for a pen, so try a needle or something of the sort. Don't hold it down either. . . it will only need one push.

Posted on Aug 31, 2008

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My creative zen 4gb will freeze when playing any media


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My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John


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My creative zen keeps freezing!


Hi -
I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.

But I found reformatting the entire zen totally fixed it.

-directions-
Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.

It was annoying putting all the pictures, videos, and itunes back onto my zen, but at least it works now. Since I've reformatted it, I have had no problems.

Hopefully this helps others who experience this problem.
--Lillian

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I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
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http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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On the bottom left side there is a pin hole. Get a paper clip straighten the end and stick it in the hole. This is the reset button.

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