Question about Motorola Mobility HT820 Wireless / Cable Headset

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Can't connect with computer

Have installed bluetooth v2.0 adapter with Widcomm software. Headset is paired however when I try and connect I get "Error can not connect". Any solutions appreciated.

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  • Anonymous Oct 30, 2008

    I can not get it to play on the head set side, it will only play thought the audio gateway. Because it plays music through the audio gate way the sound quality is for ****.

  • redryno1221 May 16, 2009

    i can't connect my bt headset to my computer but i used bluesoleil not widcomm...



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I just want to download the driver program so how can i do

Posted on Apr 23, 2009

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Try bluesoleil software...

Posted on Oct 14, 2008


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1 Answer

Bluetooth headset pairing?

Make sure the Bluetooth drivers are actually installed on the computer.

Mar 28, 2017 | Radio Communications


How to get a bluetooth headset to work

I bought this great little laptop in part because of the bluetooth support. I wanted to use a BT mouse first, but I also wanted to use a bluetooth headset for voip applications.

I was not happy when I found that the machine didn't do the 'headset profile' because it only had the standard XP bluetooth stack. I called Sony on this several times and was told that "you might be able to find a 3rd party bluetooth stack" but they could give no further information.

I had poked around the web and found a Widcomm stack. But I couldn't get it to recognize the BT radio in my machine. I gave up for a year or 2.

I got inspired recently to take another shot. I had a version of Widcomm 5 from one of the several BT dongle's I'd bought. I copied that onto my machine.

I had to figure out what hardware this machine used. Somehow I figured out (or guessed) that it was Alps hardware. So the Widcomm stack I have should work, since it was also for an Alps based dongle.

I tweaked the btwusb.inf file in the widcomm installation software. If you look at this file, you'll see a lot of entries that include something like this:


I think that '3001' thing is a hardware identifier for another ALPS bluetooth radio.

I went into Device Manager and looked at the properties for my existing bluetooth radio. My hardware was


So.. 3007 instead of 3001.

I went through the btwusb.inf file, and for any line which contained


I copied the "3001" lines (there were several) and changed it to 3007 . At this point, I was able to use device manager to change the driver to the Widcomm stack.

Next I ran the Setup program in the widcomm software.

It loaded up just fine and I can now use my headset.

Well, that only took 2 or 3 years to figure out..

on Jun 15, 2008 | Sony VAIO T140P/L (VGNT140P) PC Notebook

1 Answer


You can use the Plantronics Explorer 240 on your computer if your computer has Bluetooth built in. Just turn on the Bluetooth feature in the computer and pair up the headset. You can get a USB Bluetooth adapter if your pc doesn't have Bluetooth built in, then just pair the headset to the adapter. Here is a link for the 230 / 240 user guide, it will have the pairing instructions for the Explorer 240.

Plantronics Explorer User's Guide

Good luck from Headsets Direct!

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as I understand it, you have therefore to by a new adapter and see whether it works with the BW900. Take the device AND your computer to the shop and have them install and pair

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Backbeat 903 headphones won't pair with Windows 7 64-bit laptop

I had the same problem as you although I was able to find a solution. If your bluetooth adapter on your computer doesn't support A2DP then you can purchase this adapter from IO Gear: or another adapter that supports this feature. Windows will try to install it as a generic bluetooth adapter (which wont allow you to pair the headset) but if you install the disk that comes with this, it will also install the additional drivers needed for the headset.
Walmart carries it for $20 at most stores or $13 online. I got mine at the store.
If you need help installing it let me know I can provide the steps I did.

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Cant play music

What software are you using to pair the headphones?  Are you using the software from the CD that came with the headset?  Or are you using Windows built-in software?
If you are using Windows' software, then you need to download the correct driver from the link below.  Although the Windows software will pair with any bluetooth device, it does not support audio.

If you are using the CD that came with the headset, try uninstalling then re-installing.

Feb 06, 2009 | Insignia Bluetooth Wireless Headphones...

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Insignia disk does not read from Playstation3

if the headset is bluetooth then the ps3 should be able to connect with it while its in pairing mode form the settings menu. if the headset will not function without other software then the ps3 cannot use them. the ps3 will only read the select music, video, and game discs.

Jul 25, 2008 | Insignia Bluetooth Wireless Headphones...

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Cannot pair wireless headset to pc

What kind of bluetooth adapter does your computer have installed? Is it a USB bluetooth adapter? Is it a card inside the computer? Is it a laptop PC with bluetooth?

I had just the drivers installed on my Dell computer when I got it, but there was no bluetooth device in the laptop to receive/send the signals. Do you have other bluetooth devices that connect to your PC? Are they working fine?

Jun 12, 2008 | Radio Communications

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