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Codes tell the Technician who knows this equipment where the fault may lie. It is but a guide to fault finding.
If you are not a qualified Technician attempts at self-repair are really futile.
Brace up and be ready to open your wallet to get the Whirlpool Guy out on a paid for Service Call.......then you will know if it you face a repair bill you are willing to meet.......otherwise trade it in for a new one.
The following advice is for replacing the “Agitator Dogs” on Kenmore and Whirlpool TOP LOADER style washing machines.This simple repair can save you a fortune in repair costs as the replacement parts are very inexpensive at a cost of less than $10.The replacement kit part number is 80040.You can order on line at various appliance parts websites, or use this part number and go to your nearest appliance parts retailer. What are “Agitator Dogs”?These are small plastic pieces (usually 4) that are located under the agitator center cap that grip the agitator and turn it during the wash cycle.They can (and do) wear out dependent upon the use of the washer.If you are in the habit of doing large load sizes frequently, or wash large items such blankets or afghans, this can wear the teeth off and reduce the life of the agitator dogs. SYMPTOMS REQURING REPLACEMENT:The agitator fails to turn during the wash cycle, or will not turn with a heavy load.The timer will run normally through all cycles, and you will be able to hear the gearcase (transmission) engage and run.The washer will also drain normally.The only indication that something is wrong will be the agitator slipping or not turning at all.The result will be clothes that do not wash properly and will sit on the bottom of the wash tub. To replace the Agitator Dogs, follow these steps:
Remove the agitator center cap by either pulling straight up or gently placing a flat blade screwdriver into a slot located in the cap.
If the agitator is equipped with an inner cap with a handle, remove this as well by pulling straight up.
Remove the center bolt of the agitator.You will have either a 7/16” hex bolt or a recessed square plastic nut.If you have the square recessed type, use a 3/8” to ½” ratchet adapter to remove.
Remove the agitator by grasping the bottom flange and carefully pulling straight up.Try to keep all the parts assembled while doing this, so do not pull too hard.This will make this repair much easier.
Place your hand over the top of the agitator and separate the upper portion of the agitator from the lower portion and turn the top half over in your hand.The agitator dog assembly will come out in your hand.
With the agitator dog assembly in your hand, lay the rest of the agitator aside.Pay careful attention to how the dogs are installed.Remove the worn dogs and reinstall new ones.It’s that simple.
With all the dogs replaced and the assembly still in your hand, place the upper part of the agitator over the top of it, upside down, ensuring the inner assembly tabs align correctly.
Now keep your hand over the agitator top to hold all the pieces together and turn the entire assembly over (upright position).
Carefully align and reinsert the upper portion of the agitator to the lower portion.Again, making sure the two pieces align correctly.
Place the entire agitator assembly back on the gearcase shaft and reinstall center nut.NOTE: DO NOT over tighten the nut, or the agitator will not spin correctly.Just make the nut snug.Reinstall center cap and inner cap (if equipped).
These instructions should give you the basics on how to perform this repair.Since there are various agitator types in use by Whirlpool and Kenmore, assembly can vary.If you get confused and require further assistance, please refer to my profile at http://www.fixya.com/users/jsrock516 and use the “Ask Me” feature.For excellent diagrams to assist in reassembly you can also refer to the searspartsdirect.com website.Just type in your COMPLETE washer model number and look under the Agitator Parts heading.I hope this information is found to be helpful.
And that is why we have Small Claims Court. If they don't respond, that should be your next stop. You likely need the technician's name and phone number. Take your phone bills if you have call logs for the support calls. You need some proof that you received the wrong parts.
Take pictures of the part you installed, a video will be even better.
before we go to far you said the machine is only 19 months old if this is the case it should still be within warranty as all new machine have a standard 2 year warranty from the manufacturer where they will foot the bill for any repairs, if it cost u 470 and yor gonna pay 300 to fix it? its kinda a no brainer (no offense intended). think long term if it breaks jus once more and needs to b fixed and it costs over 170 you've just paid the same amount as it cost for a new one and if its breaking down at 19 months it is definatly gonna breakdown again. my professional advice go buy a brand new washer with an extended warranty, most people think extended warranty's are a trick to get you to pay an extra 50 bucks but it is well worth it in the long run
You may have to contact your dealer to clarify and get this matter up to be considered seriously , failing you can file to the consumer forum.
Once a machine seems to go unsatisfied it must be proven by the customer service to get the reputation up . So call up customer care
There is a drain in the bottom of the washer. Remove the front panel...you will see the pump. Drop the line - it is probably FULL of trash - so full that the washer can't drain. The first time it happened, I paid a $200.00 repair bill. Second time, I cleared it in 5 minutes. If you call a repair man.....watch what he/she does!
God bless you and, as Eve would say, "Watch out for the snakes and their advice!" We've ALL paid for Adam & Eve's mistake, ya know.
Remember: There is no such thing as "free" when it comes to answers like this. Though it doesn't say so, this is a way to ADVERTISE a paid service. This misleading is SHAMEFUL to me but . . . what can ya do?
Why doesn't FIXYA say here: Just click on the upper right buttons and we'll give you the price of the answer! Since apparently they can't answer these questions, why would I trust them to answer my "paid for" question?
LOVE YOUR NAME!! Now you've given me an idea and I'm gonna change from BuffyWWJD to Proverbs 3:5-8!