Question about Disney Mix Max Digital Media Player
I plugged it in but it won't charge and the ubs symbol doesn't show up
I have seen this problem before with these units. It is generally caused by not following instructions when disconnecting the unit from the usb cable. The software interrupts the charge port signal between the battery and the dci processor. The unit will function just fine and nothing will seem wrong until the battery runs out completely. There is a simple fix for this but it is not necessarily an easy one.
1. Take apart the case of the unit. The easiest approach to this is to carefully pry apart the case at the sd card port with a small prying tool or butterknife. Take care with the large clips at the ends and corners of the unit that hold it together. You will most likely break every one of the smaller case clips on the sides when the case comes open. This is fine. The case will still hold together very strong with only the larger end clips. Remove any broken side clip pieces before putting the case back together so the case will close snug and tight.
2. With the case apart, note where the battery connects to the board and unlug it. Find a small ac adapter of about 5.5 volts to 9 volts but with no more than 600 milliamps output voltage. This will need to have a recessed tip on the male adapter prong like the one pictured in this url--- http://www.elderly.com/images/accessories/ACC/PS200R.jpg --- If you have technical knowledge in electronics and the right equipment then you can use an adjustable power supply with stinger tips to penetrate the battery plug. Note on the picture that the back of the adapter tells whether the positive or negative is located inside or outside the tip. BE SURE NOT TO CROSS THE LEADS WHEN TAPPING INTO THIS CONNECTION TO CHARGE THE BATTERY!!! Once the battery has died completely and the system becomes unresponsive the dci processor and charge port resets automattically but will not charge with out some power on the battery and since the battery is completely dead you must charge it for a moment in order to get the unit to acknowledge the reset and start taking a charge on it's own. on the battery red is positive. Connect the battery leads to the adapter using small wire leads for 30 secs. Replug the battery into the units board and turn on. the unit will power up and a message will come on screen stating that the battery is low and to recharge it.
3. Immediately reassebmle units case carefully and plug in the unit to a charger/usb cord. When unit fully charges ...unplug. That's it! (NOTE: IF YOU CHARGE THE UNIT USING A USB CABLE YOU MUST CLICK THE ICON IN THE SYSTEM TRAY THAT ALLOWS YOU TO SAFELY REMOVE THE UNIT AND THEN DISCONNECT OR YOU WILL SOON BE REPEATING THE ABOVE STEPS!!!)
Posted on Sep 09, 2008
I had the same problem with my mix max. I used the solution posted here by coreyjroman, except I just used a 9volt battery for my power source. I hooked up wire to the pos and neg sides of the battery and then plugged the other ends into thier respective sides of the mix max units battery pack plug. I charged it for 30 seconds and hooked it all back up like he said and it works just great! Thanks for the help! I hope my suggestion works for others too.
Posted on Jan 02, 2009
What are the "wire leads" you guys are talking about?
**"Connect the battery leads to the adapter using small wire leads for 30 secs"
**"I hooked up wire to the pos and neg sides of the battery"
what type of wire is that? where can I buy it? If you know, please be super specific because I'm am almost completely useless when it comes to stuff like this, but my daughter really loved her Disney Mp3 player and she's really sad it doesn't work anymore.
Thanks so much!
Posted on Apr 02, 2010
Wow thanks very much for the tips. I went with 9volt battery as well and it worked great. I was just about ready to scrap this player as the manufacture DigiBlue had advised it was out of warranty and there was nothing they could do and they offered no service. This was a great tip and saved my daughters player. Thank you very much!!!
Posted on Mar 25, 2010
Same for me. made my new mix max work that was dead out of box. Thanks
Posted on Sep 05, 2016
Worked for me too!! On both of our Mix Max's!
Posted on Nov 29, 2010
Posted on Apr 13, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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