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Hi i dont think the problem will be with the replacement pads as they wouldnt make them if they did not work your unit shouldnt be able to tell their not originals anyway.
The only reason people tend to buy originals is for the simple fact that you might get a poorer quality of print from the cheaper ones.
Up till now i have had no problem using the cheaper ones i havnt got exactly same unit as you but it sounds like they are not fitting in the unit properly.
Do you still have the ones you took out because if you do you could try putting them in again just to see if the unit exepts them ones or not this way you would eliminate problems with the unit itself.
Check that they are deffinately the same and make sure they are fitted properly if you are sure the unit is working then the problem is with the pads.
Make sure the ones you brought are exactly the same as the old ones the problem shouldnt be the brand as this is what they make the cheaper ones for whilst im waiting for your reply i will look for a manuall for your unit and tell you what i find out ok.
Let me know how you get on and i will try and assist you further ok........
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
Hi.. Have you tried cleaning the pickup roller?... after use the paper dust covers the roller and the paper slips... does the roller attempt to pickup the paper?.. is there some bits of paper stuck in the paper path?