We are having Problems with our Set Top Box not Working, there is a light that glows Green when the Set top box is Turned on and Red when off but iy is Constantly on RED,and we Cannot switch the Unit off at all, Can you Tell me why this is Happening
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Are you still having problems with your receiver? Are the green, amber, and blue lights lit on the receiver box? If the lights are lit, TV 1, depending on the TV, would be on channel 3/4 or an input setting. TV 2 would be on channel 60 or 73.
If there are no lights and no sound, then you've lost power. I expect you've checked the fuse? If not go ahead! Assuming that the fuse is ok, the next step is to check the power board in the unit. The unit pulls apart by un-doing 2 screws; 1 on the bottom and 1 on the top centre of the rear plate. The innards pull out, but you must pull the top panel away from the second screw I mentioned as you pull it out. Inside the bow you'll find the power board (where the power lead goes to). You're looking for bulging or leaking capacitors; this is a comman failure on these units. They are pennies to buy and easy to replace if you can wield a soldering iron. If you have a handy friend he/she will find it easy.
Hiya Margy, I know your query was 6 months ago,but I had a similar problem with connecting an Aiko SD set top box to our second older tv set & after 3 months only recently found the solution! Our problem? When connected the tv picture went green! Nobody,including Tandy staff,knew what to do! (We also have an Aiko STB connected to our newer tv and it worked fine from day one.) Anyway,it took 3 months but I finally worked it out. Our problem was settings on the TV,NOT the STB. Go to your TV's COLOR settings,pick a setting called 'COLOR SYSTEM' and change from 'ntsc' or 'pal'(depending on what country you're in) to AUTO. It isn't enough to change the tv system on the STB's SETUP menu,or to change it on the TV's SYSTEM settings,you have to change it in the TV's COLOUR settings as well. Change colour system to 'auto' and see if that helps.(And of course,change all system settings on both the tv & the STB to AUTO or the right system for your country if you haven't done so) Hope this helps! Good luck!
Please note that we are currently aware of an issue affecting some Thomson DTi6300 boxes.
If your DTR will not come out of standby and is not responding to your remote control, please try the following procedures.
Step 1: Power cycle
First of all, remove the power to the box and wait 20 seconds before restoring power.
Wait while the box tries to restart and allow 2 -3 minutes for this to complete.
Try this at least twice.
If it doesn't go to the solid green light then proceed to the next step.
Step 2: Front Panel Reset
Note: This procedure will unfortunately cause you to lose all of the
recordings that you have stored on the box. You will need to be able
access the back of the DTR and the front panel buttons
1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light 'blip' on the
DTR front display and then immediately press the following front panel
arrow buttons in sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing
until the format has been completed in about 60 seconds. The DTR will
return to ON automatically.
5. If requested, perform a channel scan to complete the operation.
We apologise for any inconvenience caused. Our Customer Services
department can also be contacted on 08444 159 159. However, please note
that we are currently experiencing high call volumes and so may not be
able to answer your call as quickly as we would like.
i had same problem today, it had locked up during deal/no deal unplugged it three times nothing happened, wouldn't switch on unplugged again left it for 5 minutes then plugged in and left alone for 15mins plus lights flasing then evetually green light went all ok
This could solve problem 1. Select Menu, Set-Up, Help. 2. Press the Green button on the remote control. 3. This shows the Advanced Information screen. 4. Now press the Blue button which will prompt you with a warning box. 5. Now press the Green button if you wish to proceed. 6. The DTR will take around a minute to complete the reformat, and will then automatically restart itself. Next do a channel rescan.
I have one of these boxes and one of the things which has caught me out a couple of times is that the remote can control three devices. To turn the Z250 on and off you may need to press the DTR button at the top of the remote first. When you press the on/off button on the remote the DTR button should light up red to let you know the signal is being sent to the Z250.
You are probably aware of this but just in case you weren't
Sorry guys, have checked on other forums and unless it is still under warranty, or you are good with electronics, it is not worth fixing. Apparently it is a problem with the chip and capacitors on the board. I opened up my STB after fining this out and found heat stress marks all around the chip. Result : Its dead!