No matter what I do it stays in this queue for align cartridges.
I've turned it off, cancelled, reset default settings, etc...
When I push enter to align cartridges it goes into the process and stops about halfway through the process and cancels itself with the dialog box saying "Cancel Alignment."
Enter you info and download the appropriate driver for your printer and your operating system.(Make sure you get the correct driver) Be sure to turn off all running programs when you do this including your firewall. Download it and save it to your desktop. It will be an exe. file on your desktop. Before you install it, turn the printer off. Click on the icon to install the new driver. Then turn the printer on and see if all is well. Good luck and if this does not work, let me know. I have had many HP printers.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Basically, you need to check along the paper's pathway through the machine. Paper may well be stuck inside the printer. If you pulled paper out, leaving behind a torn corner, that could be enough to set off a sensor. If there is NO paper inside anywhere, then cancel any remaining print jobs, close all necessary printer drawers, and turn OFF your printer entirely and let it sit for about five minutes. Then try turning it on -- that usually resets it.
Click open START then CONTROL PANEL then PRINTERS AND FAXES
If asked, click the link that says view or modify existing printers
You should get to a window that shows a list of printers that are installed on your computer
Look for the printer icon with a tiny little checkmark in a black circle to the upper right (see image below). This is your default printer, that is, it's the one that prints if you don't manually select a specific printer.
Note how the checkmark indicates that the Brother HL-2040 Series is my default printer
In most cases, this is the printer you are having trouble with, but the following procedure can be applied to any printer on your system.
Double click open your default printer to view the print queue
Note that there are two documents waiting to print in my print queue
If the print queue is empty, skip the next step
Click and pull down the PRINTER menu from the top of the print queue and select CANCEL ALL DOCUMENTS. This will delete anything that's stuck in the queue
After clicking CANCEL ALL DOCUMENTS, it may take a minute or two for the queue to completely clear
Click and pull down the PRINTER menu from the top of the print queue. If there is a line item that says USE PRINTER OFFLINE and there is a checkmark to the left of it, click it once, otherwise, click CLOSE.
Now go to the printer and power it off, wait a few seconds and power it back on.
If these steps haven't solved your printing problem, then you probably need help
I have found that if I put in an old aligned page the printer reads it as and the alignment is accepted. As for the cancelled message being in the window, I have had this problem too. I've ignored it and selected the copy button and it took the command. The only problem with hitting cancel is that you cannot turn off your printer. Every time you do you have to repeat the aligning and cancellation process.
Cancel all of the print jobs in the queue.
Open the printer, highlight the print jobs, right click and choose "Cancel"
Then turn the printer off, reboot your computer, turn the printer back on while the computer is rebooting.
That reset the entire printing process.
Could be a number of things. I would try looking in printer settings first. Click on your printer, go to properties and check all settings, it may be set to do this or similar. If no go, try uninstalling and reinstalling it, or just turning it off and unplugging, replugging and turn on again can often reset irregulariites. Also try resetting default printer settings too.