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ill help ya, check at the bottom of the flip where the tri pod hole is. in there look closely, there should be a little hole, take a pin or paperclip and push it into that hole and hold it for about 10 seconds (yes thats what your suppose to do its the reset button)
if it doesnt work try again but still doesnt you might have a hardware problem like i did with my last 2 flips
Try this link: http://www.samsung.com/us/support/download/supportDown.do?group=camerascamcorders&type=camcorders&subtype=minidv&model_nm=SCD363&language=&cate_type=all&dType=D&mType=SW&vType=R&prd_ia_cd=04020100&disp_nm=SCD363 it says Vista but supposedly has the XP drivers also.
The driver is not available online, I tried! I lost mine, for some time, and it was impossible to download online. I had to pay to 20.00 to download from a site, it's no longer available. But since I know how hard it is to find the software, just e-mail me, ill ship you a copy of the CD.. FREE...
or if I find a website that's able to host it for free, ill be more than glad to share it, the folders are over 350MB!!!