I had this problem a while back and it turned out to be a faulty hard drive. I had called Dell and done all of their troubleshooting to no avail. At first I thought it was a power source problem as that had happened to me with an old desktop I had, but it turned out to be the hard drive. If you are still under warranty with Dell, they actually are pretty good with customer service. I called them at 4:30 one afternoon and no kidding, I had the new hard drive by the next day. It's not always that fast, but it sure is faster than most tech support! I had to replace a keyboard, too, and got that in a hurry.
I would recommend at least calling Dell...they will run you through a number of trouble shooting scenarios. Then you will know for sure what it is, but I would bet it is the hard drive.
Hi,
Did this problem start after a recent update? This could be the problem or a virus. Or possibly a power issue such as a bad power supply, cable or another internal component malfunction.
Try the following.
Unplug all external devices like external hard drives, printers, cameras and etc. Once these are unplugged restart the computer.
If this does not help, you can boot the computer into safe mode and perform a system restore if you are running a windows operating system.
-Turn off the computer
-Turn on the computer and as it is booting up keep pressing F8 until you get a menu
-Select Safe mode without networking
-Go to Start > Programs > Accessories > System Tools > System restore, choose a restore point before the problem started. This step may vary depending on your version of Windows.
If this does not work, you may want to call Dell if the computer is still under warranty, visit a computer technician, or continue to resolve the problem on your own.
An additional step is to reinstall the operating system but important files may be lost so save this as a last resort.
I hope this helps and if so thumbs up my solution.
Regards,
G33k
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