How can i reset my passcode and retrieve my voice mail form NEC dtu 8d 2 phone
I've been giving a new extension number after shifting places in the office, the receptionist transfers a voice mail to my new extension number, I try to get to retriveit, it asks me for my security code to access the mailbox message, which no one knows what it is here at the office ... so how do we remove/reset that security code?
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Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.
Do you mean check your v/m for your extension from somewhere other than your office by calling in?
If so, it would depend on how calls are answered at your office. If someone answers, have them transfer you to the ext number for VM. If you have an auto-attendant, or a DID directed to your extension, call and wait 'til VM answers.
Assuming the default settings are in place, dial "9" + your ext number, then your security code if you have one.
Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.
Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?
Find out who has administrator access (usually extension 100) and use that phone, call voicemail, press "more" press "MGR" press "CHBX" listen to the voicemail which will prompt/ask you if you want to delete the security code. Say yes!