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I have a c8100 all in one printer/scanner/copier The machine wont scan as it comes up with a message saying that the TMA tray is not located properly. I have been useing it to scan photo prints and it has worked ok,however, I tried to use the scanner for slides,but failed for the above reasons. I did notice that the menu i was useing for scanning the prints has now changed,to what appears to be a menu for scanning slides. I wouls appeciate some help please Regards Don Steer

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Dear Sir/Madam
Thank you very much for your mail,I wont need the plan you offered,however I will tell you how I solved the problem.

I went into the HP solution centre,on the bottom right hand side of the menu list there is a spanner shown indicating settings.
I opened that item,pressed scan settings,there are various options available,these you can add of take away from the printer scan menu.
I added picture to mail & picture to file pressed OK,and they both appeared on the main printer menu.

The problem was solved,and the scanner worked correctly from that point.

Regards D.S.

Posted on Aug 14, 2008

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