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Zen vision:m 30g Stuck in recovery mode When I try to format harddrive 'harddisc problem' shows in window. Can you help. Thanks.

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  • tony123492 Aug 12, 2008

    Zen vision:m mp3
    Do I have to open the case of the unit to carry-out the battery procedure,if so how do I do it

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4 Answers

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Just click below to check the battery inside;

Here is how to disassemble Zeen, check removing the guts

hope this may help:

Regards,
VOTIT

Posted on Aug 12, 2008

  • LORETO LACARON
    LORETO LACARON Aug 26, 2008

    Latest updates of the problem..

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This link will be helpful for you if you may need to open the Zen for further troubleshooting , it has all the complete detail on how to open/dismantle the Zen http://www.anythingbutipod.com/archives/2006/02/how-to-disassemble-the-creative-zen-vision-m.php

Hope that helps........

Posted on Aug 12, 2008

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Now there are two ways to get out of this, first you try to reformat the hard drive or uploading the firmware which will also format the hard drive.

power off the unit remove the battery

put the battery to the player while holding the ON button this will take you to the recovery mode and then select format hard drive (it will be done automatically.

now for the firmware, you will need to download the firmware from creative.com the firmware will come with an update tool, you will use that to load the firmware int he unit.

hope this helps.

Posted on Aug 11, 2008

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To fix this problem you need to format the hard drive. to format it you need to, with the power off, put the battery onto the player while holding the on button this will take you to the recovery mode and then you just select format hard drive it is automatic and should fix your problem. If not try to reinstall the firmware

Posted on Aug 11, 2008

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1 Answer

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Try downloading the MP3 Player Recovery Tool off of the Creative's web site.

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Hello,

This sounds like it might be a hard drive problem. Have you tried to put it into Recovery Mode so you can troubleshoot it? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

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1 Answer

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Hello,

This sounds like it might be a hard drive problem. To put it into Recovery Mode, do this: put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

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1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Davy


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

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This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

Don't panic!

bananaboy101

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im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

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