Question about Dell 3010cn Laser Printer

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Colour Printing jams in Fuser

Printing in black without any problems at all. When printing in colour if the document has a heavy colour header it gets stuck in the Fuser unit and wraps around the roller. I am using non standard toner cartridges and think this may be something to do with the problem...any ideas anyone?

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Have you tried replacing the non standard toners with different ones?

Posted on Feb 27, 2009

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Had the same problem, called help center and fixed it!!!
Problem occurred when i tried to print colour labels from Word.
Black cartridge printing worked fine.
When using manual feed (pull down black panel in front which says 'brother'- you'll get the message for this if printing labels
you must open the back door of the printer.
got 'paper jam inside' error message.

Here's what I did and somewhere along the way, something worked.

Turn and unplug machine
take out all drum cartridges (all 4)
Take out the black belt (everything you can remove has a green arrow or tab- easy)
check to see if there's any paper in there- there was no paper in my case.
separate the drum from the cartridge for each colour and check the colour roller and the fuser film roller- don't touch them- no paper stuck that i could see
put them back together carefully.
Put the belt in and then the 4 cartridges
do a test run- mine still showed error message- paper jam inside
switch black with each cartridge and do a test run for each. When i switched with yellow - didn't work, magenta- didn't work- cyan- WORKED!!!- the colours were messed up on the document but it went through and printed without the error message.
Here's the sequence of what colour cartridge went in which spot.
Yellow in black slot
magenta in yellow slot
cyan in magenta slot
black in cyan slot.
then i switched them back to the way they are supposed to be and tried to print again and it worked!
the colour is amazing on this printer- i had the trouble right from the beginning after installation.
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The problem may also be on your fuser unit,

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Hi,

Your problem is due to a worn fuser unit (upper fuser roller).

The teflon coating has worn again, alowing the toner to stick to the roller and then "repeat" about 3x down the paper (getting fainter each time).

You need to order a new fuser unit.

Click here to go to HP direct

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Make sure you order the currect voltage (US or UK)

Regards

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