Question about Scanners

Open Question

Peripheral optics malfunction

When trying to use our scanner the above error message comes up. Any ideas? I can't find this message or anything about optics malfunction in the owner's manual I have.

Posted by on

3 Suggested Answers

  • 15 Answers

SOURCE: Error Message - Optical Backslide Error

Hi,

The back side means it will be E3 error, then you have to clean the back side optical unit like Glass part, lamp part, ccd unt. dont use Alcohol (IP) for cleaning CCD unit. It will be a risky one.

Another one since it is giving the back side error you can scan by scanning only the front side. i think you may be aware of the front side scanning .

Posted on Nov 19, 2008

yammy_alf
  • 666 Answers

SOURCE: backend optical error

check on feeder side assembly, there might loos contact on bulb or on bulb controller.

Posted on Jun 07, 2010

  • 2 Answers

SOURCE: Receiving paper jam error even

You need to clean Transport sensor, use Compressed Air aerosol

Posted on Sep 28, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I receive an error F4 on my scanner when I turn it on. Will not scan. Any suggestions?


Hello Larry,

The F-4 error in Fujitsu fi-6240 scanner indicates Background change over unit malfunction alarm. It may be caused by the malfunction of background motor or optical unit or damaged optical cable.

You are recommended to contact the nearest Fujitsu scanner service center for rectification.

Thanks & regards,
ScanCare

Sep 25, 2013 | Fujitsu Fi-6240 Flatbed Scanner

1 Answer

Backside Optical alarm (G) when using Duplex option


Hi Rasha,

ADF backside scanning optical alarm (upper optical unit ADF) is E3 alarm. When there is an irregularity in the amount of light (ADF back), "E" and "3" will be displayed alternately on the function number display panel of the scanner.

Please check the followings:

1.Does the same symptom occur after turning OFF and ON the scanner?
2. Is the lower glass (white sheet guide) of the reading section dirty? Open the ADF, and clean the sheet guide (white part) and the glass.
3. Is the upper Optical unit ADF dirty? Are the cables damaged? Are the connectors connected properly?
4.E3: Is the upper lamp ON? Are the cables damaged? Are the connectors connected properly? Disconnect the SCSI cable and turn the scanner ON. Open the ADF and press ADF cover open sensor as shown below to see if the ADF lamps light which has to be replaced.

I would recommend to contact an authorized FUJITSU scanner service provider or the dealer where you purchased the scanner.

Hope the above information is helpful.

Thanks & regards,

ScanCare

Jun 12, 2013 | Fujitsu fi-4750C Flatbed Scanner

1 Answer

The scanner is reporting an E2 error code when it draws a document in. Any ideas? Re-cycling the power clears error but comes back when I scan. thankyou in advance


Hi,

This error message means ADF front side scanning optical alarm (lower optical unit ADF) which indicates ADF (front) lamp intensity check. Please follow the steps provided below:

1. Is the upper glass (white sheet guide)of the reading section dirty?

Open the ADF, and clean the sheet guide (white part) and the glass.
# When operating the scanner, the ADF’s inside glass becomes very hot. Take serious caution as the heat can cause burns. Before you clean the inside of the scanner, turn off its power and unplug the AC adapter from the outlet and wait (at least three minutes) until it gets cold.Be careful not to pinch your fingers when the ADF cover is being closed.
Note: Cleaning should be done approximately every 10,000 sheets scanned, though it may vary depending on types of
documents scanned. More frequent cleaning is necessary when the following types of documents are scanned:
- Smooth surface document such as coated paper
- Documents printed on almost entire surface
- Documents processed with chemical materials such as carbonless paper
- Paper with a high calcium content
- Pages with pencil lead
- Document where toner is not fused sufficiently.

If the above does not help, then the issue is caused by any of the followings for which you may have to contact the Fujitsu Expert/Engineer.

1. Lower Optical unit ADF may be dirty.
2. Lower lamp may not be functioning properly.
3. The connecting cables might be damaged.
4. The connectors are not connected properly.

Hope the above information is helpful.

Regards,

TechSatya

Jun 29, 2010 | Fujitsu fi-5750C Flatbed Scanner

1 Answer

Backend optical error


check on feeder side assembly, there might loos contact on bulb or on bulb controller.

Jun 07, 2010 | Fujitsu fi-4340C Flatbed Scanner

1 Answer

Scanner twain driver will not install


Dear sir,I am sory for your problem.Please format your oparating system i mean you install new windows.some times optical driver did not read properly data cab file,So hardware driver is not support properly.Windows xp SP3 is not complite version some messing.
Thanks You are success
Tareq

Aug 27, 2009 | Epson Perfection V300 Film Flatbed Scanner

1 Answer

Error F60 call service 50FFB200 on Kodak 1500d scanner


Usuall cause of the problem is that the optics are in need of a very good clean. May also need a new lamp if cleaning does not solve the problem

Jun 17, 2009 | Kodak Scanners

2 Answers

I have a fujitsu 4120 scanner that will not pull the paper even after i changed the roller and pad.


Hello,

Does the scanner displays any error message on the scanner panel? Is there any TWAIN error message?

If paper jam occurs, U1 error will be displayed on the scanner panel and TWAIN driver will display " Paper jam the ADF (Code DS32002)" error message.

This error is detected when one of the followings occurs:

1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scanner
performs retry operation.)

2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Scan condition Transported length.

In order to assist you with your scanner issue, Please provide the issue details with error message.

If nothing is being displayed, then the issue could be due to failure in Pick Motor function or Pick Sensor malfunction.

Hope the above information is helpful.

Thank you for contacting FixYa.

Regards,

TechSatya

Apr 24, 2009 | Fujitsu fi-4120C Path-Through Scanner

1 Answer

I just bought the unit used off ebay - wont scan


I would contact the seller for that information. Also check the ebay listing to see if the seller offers a DOA( Dead on Arrival) return. It would probably cost you more to repair it than to just buy a new one. The seller should be responsible for providing that information to you or to accept the return on the item.

Mar 04, 2009 | Fujitsu ScanSnap S500 Pass-Through...

1 Answer

Error Message - Optical Backslide Error


Hi,

The back side means it will be E3 error, then you have to clean the back side optical unit like Glass part, lamp part, ccd unt. dont use Alcohol (IP) for cleaning CCD unit. It will be a risky one.

Another one since it is giving the back side error you can scan by scanning only the front side. i think you may be aware of the front side scanning .

Sep 13, 2008 | Avision AV 610C2 Flatbed Scanner

3 Answers

Fujitsu M4097D error about Front side optical alarm


HI,
I work on the fujitsu scanner hotline. This message means that the optical unit needs to be replaced, there will be very little you can do to fix this problem.

Apr 06, 2008 | Fujitsu M4097D IPC Path-Through Flatbed...

Not finding what you are looking for?
Scanners Logo

Related Topics:

145 people viewed this question

Ask a Question

Usually answered in minutes!

Top Scanners Experts

Mohan Sriraman
Mohan Sriraman

Level 2 Expert

490 Answers

Cindy Wells

Level 3 Expert

4761 Answers

Tony

Level 3 Expert

2598 Answers

Are you a Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...