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To type over the 3 pages from the manual and put the two images here, would be to much. Every DLT and Ultra SDLT manual has a chapter about how to remove the tape, when it got stuck. Please use your own manual for this.
might have to remove bottom of vcr and manually move the drive motor by the belt or the pully. if the bottom doesn't come off, you'll have to remove the top. usually screws on the side bottoms and one in the back. you can reach the motor from there.
Tapes commonly get stuck in cam operated transports. The belt gets too lose and can not turn the attached cam gear- it is easy to release a tape- you open the unit up and remove the power first. Find the pulley that has a loose belt on it and turn it by finger- do not apply a lot of force just about what the belt would do. At some point the deck will open. Then you can remove the tape.
Since
the tape won't come out then it means you will have to manually remove
the stuck tape. This involves you disassembling the unit in order to
help/assist the player get the stuck tape out.
Turn of the unit
and remove from the wall, get a Philip screw driver, use it to remove
all the screws from the unit and take it apart.
Open the cover and you will see the stuck tape and what's hooking or preventing it from coming out/ejecting.
Now
plug the unit, and turn it on. Press the eject button, as the tape
tries to come out, support it with your hand so that it can come out.
Or
if it happen that the cassette tape has coiled inside the unit,
carefully free the coiled tape and the press the eject button.
Lastly,
the moment you disassemble the player, you would see what's preventing
it from coming out, then you can free whatsoever that is making it stuck
press the eject button and the tape should come out.
Make sure the unit is turned off each time you want to remove what's making the cassette stuck.
I would suggest sending it to www.tape-drive-repair.com for them to fix as once the tape has been removed you will still probably have the original fault that caused the tape to get stuck.
If you do try and remove the tape yourself be extremely careful as those drives are very easy to break the load mech and tape leader assy if you dont know exactly how to remove them.
Bear in mind the tape may not actually be stuck though!
Try powering off and on the loader with it disconnected from the server just in case it is your backup software not letting the drive eject the media as this is a common issue (where the software tells the drive it is using the tape (or hasnt finished with it) and stops the eject button from accidental operation)
when this happens to me, i disconnect the vcr and remove the screws to the top cover. i remove the cover and carefully remove the tape, being careful not to touch any of the parts of the vcr. but please make sure the vcr is un plugged.
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