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System won't go past profile page..stuck

When we turn on the emachine system, it comes on just fine and will even get us to the profile page (where you can choose a person's name to work on the desktop).. I click on guest and it gets stuck it runs as if it's trying to boot up the profile but it doesn't go beyond that.

We didn't add any new hardware, can you help us figure out how to get past that screen so we can actually get on the computer. Thanks,
mattie

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  • jdbarrag Aug 11, 2008

    Well we actually tried the other two profiles on the computer and they all do the same thing. Can't get past the profile page.



    Tried the ctrl + alt + del thing and nothing happens.

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That is because the guest account is logged off if you log on as the main user and go to user accounts you can change the way the guest is able to be logged on from there best regards mike

Posted on Aug 11, 2008

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It seems that the Guest account profile is corrupted because of which you are unable to log in as like in previously.

In the Profile Login page, hold the Ctrl and Alt keys and press the Del key twice.

This will give you a window where you need to enter the User name and Password.

Enter the User name as administrator and leave the password column blank if you have not set any Password to the administrator account or enter the Administrator password if you have set any.

Now once you are loged into the Administrator account, create a new User from the Control Panel > User Accounts.

Set the required limitatios to the account like limited account or administrator account and log off from the administrator account.

Now, you should have the newly created user account available in the login page. Select it and you should be able to login.

Posted on Aug 11, 2008

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