Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch

I have paid for this service and had a brief chat with Sweet Rascal but I had to leave without a solution as I was too busy to stay on line. So here I am back.

My Zen is 'freezing'. e.g. when I try and transfer tracks from the PC library it will take 1 track and then stop.

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I have paid to talk to an expert but don't now know how to get back to live chat


HELP

Posted on Aug 12, 2008

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Dont have my creative zen touch model no: dap-hd0014 installation disk, how can i link my zen to my computer without disk ?


If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.

Mar 03, 2011 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware update went wrong


What operating system are you using? The Zen Touch firmware update will fail in Vista or 7 -- you need to run the update from an XP install. Once you successfully get the 2.11 firmware on the Touch, it will then interface with those later OS's without difficulty. Also, what version of Windows Media Player are you running? Believe it or not, this makes a BIG difference. The latest Media Player 11 will cause the firmware flash to fail, as will WMP <= 9. I have three separate players that have experienced this problem, including one that had been disassembled THREE YEARS AGO after a failed flash, and was able to resurrect all utilizing this method:

(1) Uninstall everything Creative: the driver, Jukebox, etc. Delete the Creative folder from Program Files. (Some amendment to these instructions may be in order if you have a Creative sound card -- I have built-in Realtek sound so it didn't apply in my case). A restart may or may not be required: go ahead and do so to be safe.

(2) Plug the device in after restart. Windows will want to find drivers for it -- cancel that process. Open the Device Manager. The Touch should come up with an exclamation point next to it (since the drivers were not uninstalled): right-click and select "Uninstall." I have seen instructions on the Web to also uninstall all USB root hubs, but I have found that unnecessary and a pain if you have a USB keyboard and/or mouse. Unplug the device. Restart.

(2) If you are running a version of Windows Media Player not equal to 10, either install 10 (if you have 9 or below) or roll back from 11 if you have that. Restart.

(3) Plug the device back in. My supposition is that this is particular to WMP 10, hence the problems with other versions. The device should pop up as "Creative Zen Touch:" if Windows asks to find drivers, cancel that process, and the device should now come up as an "MTP device."

(4) Since the firmware flash failed, the Zen is probably in recovery mode. Launch the firmware updater software on the computer, and stay at the language selection screen. Choose option 3, "reload firmware," from the recovery menu. It will inform you that it is "deleting old firmware" and then will give you a short period of time with a dialog saying "start firmware update" on the Zen screen. During this time period (about 2 secs), press the language selection of your choice on the computer in order to start the update. It should go through successfully this time.

Jun 07, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative zen touch


Leave it on until it is out of power and recharge it.

Apr 03, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen Touch


Plug the Zen into a self powered USB hub that is not connected to a PC and leave overnight. You may also use other devices such as a printer USB port etc.

It recharges very slowly over USB but it will recharge.

Apr 11, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Why is my Zen scrolling through options without me touching the Touchpad?


call a priest!
take it apart and clean it and make sure everything is alogned or send in for service

Feb 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Error with Napster


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

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