Question about Xerox Phaser 7300DN Laser Printer

2 Answers

Phaser 7300 asking for Imaging Unit

The Imaging Unit was just replaced on this printer. the message will not clear.

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  • rince911 Aug 11, 2008

    Thanks. We will check the spring first and then the soft patch. Appreciate the advise.

  • foxy_lodge Aug 21, 2008

    keep getting near end of life on transfer belts, waste spring is in place and works, have heard that printer may be in shipping mode and download 7300.ship.exe & 7300.printerid.exe from web site but will only download a PDF file and a ps file any ideas how to obtain files???

×

2 Answers

Just had the same problem and here is the url to the patch for this fix:

http://www.xerox.com/office/out98kb/,solution=4182

Posted on Aug 21, 2008

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  • 2,072 Answers

There is a spring on the waste section of the imaging unit that often pops off. When that happens it will not clear the replace imaging unit message. There is also a software patch on Xerox.com. Takes some searching to find.

Posted on Aug 11, 2008

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Hi,
Sometimes on this machine as there is a lot of loose toner around it can cover over the sensors in the machine, what I would advise is to remove all the toner cartridges and check for the copper contacts on both the machine and under the imagining unit (which the toner is placed in). Once you have cleaned that away slowly close the lid and reboot the machine and it should return to normal. Its just toner getting caught up in the sensors. Follow the instructions below, when you remove the unit, lift it over your head to find the copper contacts and clean them, be careful not to spill toner everywhere. Good luck!

Reseating the imaging unit
    Remove the toner cartridge:
  1. Open the top cover.
    openthetop196x185.gif
    caution_image88x30.gif The imaging units are sensitive to light. Do not expose the imaging units to light any longer than necessary to remove it and cover it. Failure to follow these instructions may damage the imaging units.
  2. Identify the color of the toner cartridge to be replaced (Cyan, Magenta, Yellow or Black).
    identifycolor176x179.gif
  3. Move the orange lever on the toner cartridge to the right so that it unlocks.
    moveleverright204x202.gif
  4. Lift on the back side of the toner cartridge first, then guide the cartridge out of the printer.
    lifttoner186x204.gif
  5. Set the toner cartridge on paper to avoid any toner spilling.
    settoner364x186.gif
    Reseat the imaging unit:
  6. Lift the imaging unit straight up out of the printer.
    liftiu230x261.gif
  7. Line up the guide pins with the printer's frame and lower the imaging unit back into the printer.
    lineuppins210x267.gif
    Reinstall the toner cartridge:
  8. Install the toner cartridge by guiding the front onto the new imaging unit first then lowering the back.
    installtonercart284x241.gif
  9. Move the orange lever on the toner cartridge to the left so it locks.
    moveleverleft202x221.gif
  10. Clean the LEDs with the supplied wipe.
    cleanleds291x198.gif
  11. Close the top cover.
    closetop212x223.gif

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1. Contaminated or damaged Imaging unit contacts. - Remove and clean the contacts and inspect for damage.
TROUBLESHOOTING TIPS AND HINTS:
Imaging Unit Failure message occurs because the printer cannot detect imaging unit motion, up-and-down. The Transfer Belt drives this motion, and the Drum Contact Assembly detects it. 1. Swap the Imaging Unit Cotact blocks between two imaging unit positions. If the problem follows the Contact block, it should be replaced. 2. Open the Top Cover and defete the top cover interlock switch. The color imaging units should raise in succession, cyan, magenta, then yellow, and then all lower at once. If one or more imaging units do not raise smoothly or drop prematurely then replace the Transfer Belt assembly.

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1 Answer

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