Question about HP Officejet 5610 All-In-One InkJet Printer

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Cartridge Error Hello, A small piece popped off of my printer from the inside where the printing actually takes place. I replaced the piece and everything appears to be where it should be but I continue to get an error message stating "Cartridge Error: Refer to device documentation to troubleshooting" My device documentation doesn't include anything helpful. I've removed and replaced the print cartriges and I've tried to do the hard reset as you described by holding down 3 and # while unplugging and replugging in the power cord but the error message persists. Please let me know if you have any other suggestions. Thanks.

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  • Anonymous Nov 28, 2008

    cartridge error refer to device documentation to troubleshoot

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There might be a part inside the printer that is broken. The carriage might have been damage also. You've already done the hard reset and also replace the cartridges, then the only solution for this is to replace the printer since there is a broken part on it.

Jiffy Epe
HP Technical Support Representative

Posted on Aug 28, 2008

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