Question about Sharp AR-BC320 All-In-One Led Printer

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Sharp AR-BC320 Scanner Setup

Sharp AR-BC320 Scanner mode, it scans and sends it to an email address, how do i setup the mail server settings with userid and pw, etc?

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  • dowens639 Nov 21, 2008

    I am having a similar problem. did you find an answer?

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Login to the copiers web interface (the ip address of the printer ex: 192.168.XX.XX) you will see Network Scanning. Here you can change all the scanning e-mail options.

Posted on May 20, 2009

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Error code c4-oo


This is normally an authentication error when scanning to email.

Take a look at this walkthrough, it will show you how to utilize Gmail's SMTP servers using any gmail mail account. Setup Scanning to Email on Sharp Printer using GMail SMTP Servers

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What is network error (CE 03)


There is something not setup at all on the webpage or setup wrong on the webpage of the copier to allow you to scan to email. Need an IT guy make sure that your SMTP, DNS and reply address are correct on the webpage of the machine.

Nov 01, 2011 | Sharp AR-M455N Copier

1 Answer

I would like to scan a color picture and send it to my e-mail address. What are the exact steps to do this.




Type the machine ip adress on the adress bar of the machine and hit enter.
Then the machine webpage will appear



1. Click the Network Settings link, login asadmin, username is admin and password is also admin and click the Services Settings link.




2. Use the SMTP server IP addresses in the Primary andSecondary Server fields rather than the server names.


3. Verify if the mail server is using the default SMTP portof 25. If it is not, then change the Port Number to match the server. Port 587is a commonly used port if authentication is required.


4. The Reply Email Address must be a valid local emailaddress for some mail servers or messages will be discarded. If using a Reply Email Address like: noreply@whatever.comor scanner@whatever.com confirm that the email address actually exists.


5. If the server is running SSL (GMail uses SSL) for bettersecurity, check the box next to Enable SSL. Click here for instructions on how to setup scan to GMail.


6. Leave the User Name and Password blank temporarily andperform the Connection Test. A successful response will verify that the serveris really a valid SMTP mail server.




The following should be performed byan I.T. person

Mail server settings

1.Createa new user account and password for the mfp on the mail server this useraccount name , the name set in the mfp

Apr 08, 2011 | Sharp MX-2700N Color Copier

1 Answer

We cannot scan to email from our Sharp AR-M237 Multi-function "Error[973]: Incorrect format for Primary SMTP Server." I am using all the settings for SMTP that I use everywhere else. HELP?-pjm


Model AR-M257 - I have several Sharp MFP devices at different locations and all are set up to scan through our email server using a special account I have just for this purpose. I have all of them setup using the external IP address of our Exchange server (not its name or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this one. I was getting the following error when trying to send a status message (under Log) from the device to my email account as a test: [error 973] incorrect format for primary smtp server. And when I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and DNS but as I was trying anything I could to get it working I went to mDNS under Services and it was enabled. I disabled it and then I could get a status message to be sent to me and we could send a scan through our email server.

Apr 12, 2010 | Sharp AR-BC260 Color Copier

2 Answers

How to scan to e-mail


Hi this is kamal....

pls read and do these steps carefully.. definitely u will get solution..


SCAN DIRECTLY TO E-MAIL FROM THE MACHINE- The direct "scan to e-mail" function was the hardest thing to setup. You have to have an actual POP e-mail address for your scanner, which is how it sends PDFs or JPGs of TIF files directly from the box. Getting an e-mail account setup is simple enough, but the control panel won't recognize the servers by name, for example standard pop mail server names list POP.GMAIL.COM. Instead you have to actually convert the server names into IP addresses (I found a website somewhere that did this) and insert that IP address into the control panel.

Once setup, the scan-to-email function works just as you'd expect. But it requires way too many key strokes on the machine to actually send the document. "Are you sure, Are you really sure, Are you really really sure?" (not exact quotes, but you get the idea)

I'm in my late-twenties with a background in the tech field, yet programming this direct-to-email function had me cussing and pulling my hair out. I imagine most people will setup the network scanning application and stop there. The network scanning application is actually a lot more versitile than the direct scan-to-email, even though it requires you to have your computer turned on. But using the network scanning the document just appears, then you can forward it to whatever e-mail you want via your computer (and keep your hair).
best regards
kamal singh

Oct 08, 2009 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Unable to scan to email with gmail on a Brother MFC-6490CW


Use SMTP relaying. Set up a computer with SMTP relaying. Go into the Remote Setup Program for your Brother MFC and select Setup Server. Use the IP address of that PC in the Server Settings and set Auth for SMTP to None. Worked great for me. This document can help you set it up on the relaying computer/server. http://www.lesolsoncompany.com/InstantKB20/Attachment17.aspx

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3 Answers

Xerox Workcentre 4150 having problems setting up Scan to Email


  1. Print a Configuration Report. See the Related Items below for additional information.
  2. The following fields should be set as indicated for scan to e-mail to be properly enabled and set up:
    1. Under the Installed Options section, Email field: Installed / Enabled
    2. Under SMTP Setting section, SMTP Host Name or SMTP Server IP Address field requires a valid entry.
    3. Under SMTP Setting section, Default E-mail Address field requires a valid entry.
If the WorkCentre is a network connected configuration, it will arrive with the E-mail service enabled. The copier-only model is not network connected and cannot perform Scan to E-mail.
NOTE: E-mail is enabled at factory, by default. If the E-mail button is not available on the All Services screen, enable E-mail in the Tools mode.
Before starting the setup procedure, make sure the following items are available or have been performed:
  • Make sure the WorkCentre is fully functioning on the network. See the Related Items below for additional information.
  • E-mail service must be available (enabled).

    NOTE: E-mail is available by default.

  • Make sure the TCP/IP protocol is set up and the HTTP protocol is enabled on the WorkCentre; both protocols must be fully functional.
  • Obtain the IP Address of a functional SMTP mail server that accepts inbound mail traffic. See your Network Administrator for additional assistance.
  • Make sure the DNS settings are configured correctly and obtain the Domain Name address, if applicable. See your Network Administrator for additional assistance.
  • Create an E-mail account which the WorkCentre will use as the default 'From' address.
  • Test the E-mail account by sending an E-mail to the WorkCentre account. This task should be completed at a mail client on your network that supports SMTP.
To access E-mail settings using Internet Services from a web browser window:
  1. From a computer, open the CentreWare Internet Services (CWIS) window. See the Related Items below for additional information. The main CentreWare Internet Services window will be displayed.
  2. Click [Properties], click [Connectivity], click [Protocols], and then click [TCP/IP].
  3. Enter the Domain Name in the Domain Name field. For example, type: abc.xyz@company.com in the field.

    NOTE: It is only necessary to configure the DNS settings if Host Names are to be used.

    If Dynamic Addressing has been set on the WorkCentre (DHCP or BootP) the Domain Name will not be accessible. To be able to access the Domain Name, select [Static] from the IP Address Resolution menu list.

  4. Scroll to the bottom of the window and click the [Apply] button to implement any modifications.
  5. When prompted, enter the current Tools mode information in the Username and Password fields.

    NOTE: The default Username is 'admin' and Password is '1111'.

  6. Select [SMTP Server] from under the Internet Services Protocols section.
  7. Select either [IP Address] or [Host Name] and then enter the Host Name, or the IP Address and Port Number (1 - 65535) of the SMTP Server. The default Port is 25.
  8. Place a check mark in the Server Requires SMTP Authentication check box if required.
  9. Enter the Login Name and Password.
  10. Click on the [Properties] tab. The Properties window will be displayed.
  11. Click [Services], click [E-mail Settings], then click [E-mail Setup]. The E-mail Setup window will be displayed with the following list of options:
    • Scan Resolution
    • Attachment Type
    • Output color
    • Date / Time stamp on PDF documents
    • 'From' and 'To' Security Options
    • Auto send to self
    • Specify default Subject field text
    • Specify default Message Body text
    • Specify default Signature text
    • Programmable SmartKeys
    • Choose E-mail / Fax Forwarding rules
    • Choose Confirmation Sheet rules
  12. After making any required selections, click on [Apply

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The new fire wall was set up with a password, free the password on the server setup, that should eliminate block.

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Regards Ed

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Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.

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