My phone displays Enter PUK . I don't know what that is.

When you buy a sim card you are given a PIN and a PUK number. If you enter your PIN number wrong for 3 times your cell phone will block your sim asking you for the PUK code. You should look in the papers you have been given when you bought the SIM and you should find the PUK number. If not you should contact or visit your cell phone company to solve the problem!

You should call your operator and ask for the PUK, there is no other way. PUK is SIM related, so they will know your PUK code. Don't trying guessing it, you will have to take it to service if you type in a wrong PUK!

Hi,

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I'm sometimes accused of not giving short answers. However, my philosophy is that too much is better than too little.

Still with me?

This is generic because I don't know the name of your carrier. I'll be using AT&T as an example. Most carriers use the same procedure but the wording may differ.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your carrier. For example, if you have AT&T to unlock your SIM card, you can obtain your phone's PUK code from AT&T by:

? logging in to your my wireless Account online
? using their Technical Support Chat
? calling Customer Care at 1-800-331-0500

To get your phone's PUK code online from ATT:

? Log in to your my wireless Account.
? Select My Services under My Account.
? From the My Services screen, select My Phone/Device.
? Select Unblock SIM Card.
? The Unblock SIM screen will display your PUK code.


Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.

Note: If you enter the wrong ATT PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."

I trust that this is helpful and solves your problem. All the best

Ben

Hi,

Improve the Fixya.com experience for everyone by voting!

I'm sometimes accused of not giving short answers. However, my philosophy is that too much is better than too little.

Still with me?

This is generic because I don't know your carrier. I'm using AT&T as an example. Most carriers use the same procedure but the wording may differ.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your carrier. For example, if you have AT&T to unlock your SIM card, you can obtain your phone's PUK code from AT&T by:

? logging in to your my wireless Account online
? using their Technical Support Chat
? calling Customer Care at 1-800-331-0500

To get your phone's PUK code online from ATT:

? Log in to your my wireless Account.
? Select My Services under My Account.
? From the My Services screen, select My Phone/Device.
? Select Unblock SIM Card.
? The Unblock SIM screen will display your PUK code.


Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.

Note: If you enter the wrong ATT PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."

I trust that this is helpful and solves your problem. All the best

Ben

Welcome to FixYa

Dear User

PUK code is related to your SIM card Provider .Contact them to get Code for FREE.Don't assume PUK code. Don't enter Wrong Code many times. SIM card will be Permanently damaged if you entered more than 3 or 10 times.
Let me know if you need further assistance..

Thanks for Connecting FixYa.

Its not the phone, but the sim that requires a PUK code. If you check your original sim starter pack, you would see your PUK code printed on it. I want you to know that its quite different fron the four digit pin code. Enter this puk code to unlock your sim. But if you cant find your starter pack, then I want to believe you know the number of you customer care, you could ask one or two people if you dont. Then, when you know the number, use some one else's line, but of your same network, perhaps a friend's, and call the customer care agents. Tell them your sim is requesting a PUK code which you dont have access to. Give them your phone number, and they should sort out the rest for you.
I hope this helps you.
Have a nice day.

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PIN numberto unlock your mobile phone is entered incorrectly 3 times. You are then given10 attempts to enter your PUK code. If an incorrect PUK code is entered afterthe 10th attempt, you will block your SIM card permanently and will require anew SIM card from your mobile phone provider.
PUK codes can be obtained through the following ways - The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.
Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.

Call your mobile service provider...
give them your details and get the PUK code...
If you enter wrong PUK code, you sim card will be blocked permanently...

Hello,

Here is what you need to know about PUK code;

When a PIN code is entered wrongly three times, the phone line will be blocked. Irrespective of the owner, it is assumed that you are not the owner of the phone line when you enter your pin wrongly.

The blocked line at this point can still be unblocked and this is where the PUK code comes in. Once you enter the PUK code, your PIN code will be reset. You can then create a ne PIN code.

To get your PUK code, if your phone is using a SIM Card, Check the SIM card Pack and you will see your PUK code there. But if you don't have a SIM card pack, you can get the PUK code from your service provider.

Call the customer care line of your service provider using another phone, request for your PUK code and it will be given to you. Note that your service provider will ask you some few questions about your line in order to be sure you are the real owner.

Note that your service provider alone is the only one that can give you your PUK code because it's only your service provider that has it.

Regards...

PUK code is a SIM specific code assigned by your service provider. No way you can guess & enter it. So, when it asks for the PUK code, don’t do anything, get the PUK code from your service provider by calling your service provider with some other phone with same service. then enter it sir .i guess problem is solved