Question about Creative Labs Zen Digital Media Player

5 Answers

My computer will not detect that my player is connected, and my player will not dock, even though I know the lead is working as the player begins to charge.

Posted by on

  • 11 more comments 
  • reiser_6 Sep 28, 2008

    yep, i found a busted connector in the lead, so used my spare. needs a new lead!

  • klare121 Sep 30, 2008

    when switched on,it indicates i have to reload firmware but the computer cant detect that the zen is connected.

  • Anonymous Oct 02, 2008

    i plugged mine in and its charges but the computer doesnt detect it

  • Anonymous Oct 05, 2008

    the firmware is the problem.

  • manuela19194 Oct 05, 2008

    it shows that it is still charging and it also says that it is shutting down and i can't turn it off or anything. my computer can't find it even thought it's connected.

  • Anonymous Oct 06, 2008

    the same is happening to me, but only on my machine with vista

  • salmela Oct 27, 2008

    Did anyone figure out a different solution? I'm having the same problem, Zen is plugged in and charging but computer doesn't recognize it. I tried different cords, but it didn't help.

  • jc4477 Oct 27, 2008

    I have the same problem. The Zen is charging, can even play a song, but the computer will not recognize that it is connected. Please let me know how to fix this. Thanks, jc4477

  • Anonymous Oct 29, 2008

    it keeps signing in and out

  • Anonymous Jan 10, 2009

    Can't connect via the USB cable, only started happening today. I've had it since august.

  • JeanCarlo Apr 13, 2009

    i have the same the same problem, my computer has many ports besides usb as sd mmc pro duo and no one works does anybody have a different solution ?

  • Anonymous Apr 24, 2009

    computer will not detect and won't dock



  • kaizadb71 Apr 27, 2009

    i cannot upgrade my player

×

5 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 1 Answer

Ok so apparently with Windows Media Player 11 and the latest XP update, the two are no longer best friends. Right click on the icon "My Computer." Select "Properties" on the bottom of the list, Click the "Hardware" tab and then click "Device Managers." Under "Portable Devices" should be "Creative Zen Media Player" and a yellow Explination mark should be on it. Rright click that and select "Update Drivers." Let it search online for an update, give it 2 minutes, and then jump in the air because your problem should be fixed like mine was. I have the 32 gig version, and was dreading losing my 3k+ songs and buying a damn Ipod, but now I don't have to. I hope it worked for yall, caus it just worked for me. This website inspired me to figure this thing out my self and not give up and buy an Ipod. Fixya is a sweet website.

Posted on Apr 26, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same thing happened to me. I'm operating Vista. In Control Panel-Hardware and sound- Device Manager expand out "portable devices". There was a little yellow triangle at Creative Zen and USB devices. I uninstalled these devices. Right Click on any device and click on "Scan for hardware Changes". All should then be ok.

Posted on May 21, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I getting the same problem...

Posted on Nov 04, 2008

Thanks for the tip, but I did this, and it will recognize the sd card in the computer in a seperate slot, but not installed in the Creative Zen. I'm trying to clean up some music on the Zen, but it still does not recognize the player. Surely someone at Creative should be able to fix this. Thanks, jc4477

Posted on Oct 30, 2008

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that gotĀ 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 48 Answers

I had the same problem with my Zen 4gig. I wish I could claim this as my idea, [I found it on PCReview.com], but it worked for me & my laptop sees it and plays nice & fine now. To see Richard Mills' original post goto this link & scroll to the bottom:
http://www.pcreview.co.uk/forums/thread-3516830.php

For everyone else here is the cut & paste of the post:

"I had the same problem as most people on here, I have a Creative ZEN4GB MP3 player and I have the MTP Device problems. But I found that ifyou have an SD Card and go to Removable Disk, it treats it as aseperate disk drive and is therefore recognized by the PC. So WMP willfind the player ready for sychronization too. After you have the musicyou want, it will automatically save them to the ZEN music folder. Samegoes for video, photos, podcasts, etc. After all your music istransferred go to Memory Card and choose Browse. It will find the SDcard with all the music on and it is playable from there. Good luck."

In other words, take an SD card, stick it in the player, then connect it to the system.

Enjoy! JonB

Posted on Oct 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

CAN I CHANGE THE SETTINGS FOR HOW IT DOCKS I WANT TO PLUG INTO MY CAR STEREO USB TO PLAY, BUT UNABLE TO AS IT DOCKS


Hi,

The USB cable supplied with the Walkman Player is for connecting it to the Computer. Once you connect the Walkman Player to the Computer, it will detect it as an MTP device.
For connecting the Player to a Car Audio System, it should detect it as an MTP Device. The operations by connecting the USB of the Player to the Car Audio System is not guaranteed by Sony.
However, you can connect the Headphone Out of the Walkman to the AUX Input jack on the Car audio system (if available).

Thanks for using FixYa

Dec 08, 2010 | Sony NWZ-E436F MP3 Player

2 Answers

Not connecting to computer and froze in docked mode when unplugge


when i connect zev v plus to ear phone it wont sound what is the solution for this

Mar 04, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen wont sync


You don't have enough room on your drive to do this. I had the same problem. I took all my router ports off and connected just my creative vision player only and it worked. Computer system was over loaded.

Jan 26, 2009 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Antenna not detected


Try docking the unit without the battery attached. The unit will recycle and that may solve the problem. You will, however, need to continue to dock the unit without the battery...

Dec 08, 2008 | Sirius STILETTO 100 MP3 Player

1 Answer

My Zen V won't dock


removed the usb drives and reboot and let the computer reinstall the usb drivers.

Sep 23, 2008 | Creative Labs Zen V MP3 Player

1 Answer

I KNOW I can charge my MP3 player and listen to it at the same time, but I don't know how.


Disabled it under device manager! So that it still draws power from the USB port without attempting to pair with the computer.

Jul 31, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Still says it's docked even though it isn't


Possible firmware upgrade issue.
Reset first - located on side of player. If that fails, Creative actually has a step by step tool you can use at:
http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(26219)

May 15, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

How long can it possibly charge for the first time?


With USB mains charger it takes approx 18 hours for the first ever charge so I would hate to be using the usb to pc to do the same.
Once this initial charge is achieved though it will charge by usb to pc as you work even though it does ask "usb connection or Charge"

Feb 03, 2008 | Archos 605 WiFi Digital Media Player

1 Answer

Mp3 Player wont connect


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Aug 09, 2007 | Siren Edge MP3 Player

2 Answers

I rebooted my Zen Sleek and now my computer won't detect it.


i called the company and they told me to connect it to the computer, hold the reset button in and hold the play or power button in for 5 sec.....(i cant remember which tho). then say reboot the mp3...it won't delete whats on the mp3 player and it'll just set everything to its default and then the computer should rec. it

Jan 15, 2007 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

1,283 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...