Question about Creative Labs Zen Digital Media Player

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My computer will not detect that my player is connected, and my player will not dock, even though I know the lead is working as the player begins to charge.

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  • reiser_6 Sep 28, 2008

    yep, i found a busted connector in the lead, so used my spare. needs a new lead!

  • klare121 Sep 30, 2008

    when switched on,it indicates i have to reload firmware but the computer cant detect that the zen is connected.

  • Anonymous Oct 02, 2008

    i plugged mine in and its charges but the computer doesnt detect it

  • Anonymous Oct 05, 2008

    the firmware is the problem.

  • manuela19194 Oct 05, 2008

    it shows that it is still charging and it also says that it is shutting down and i can't turn it off or anything. my computer can't find it even thought it's connected.

  • Anonymous Oct 06, 2008

    the same is happening to me, but only on my machine with vista

  • salmela Oct 27, 2008

    Did anyone figure out a different solution? I'm having the same problem, Zen is plugged in and charging but computer doesn't recognize it. I tried different cords, but it didn't help.

  • jc4477 Oct 27, 2008

    I have the same problem. The Zen is charging, can even play a song, but the computer will not recognize that it is connected. Please let me know how to fix this. Thanks, jc4477

  • Anonymous Oct 29, 2008

    it keeps signing in and out

  • Anonymous Jan 10, 2009

    Can't connect via the USB cable, only started happening today. I've had it since august.

  • JeanCarlo Apr 13, 2009

    i have the same the same problem, my computer has many ports besides usb as sd mmc pro duo and no one works does anybody have a different solution ?

  • Anonymous Apr 24, 2009

    computer will not detect and won't dock

  • kaizadb71 Apr 27, 2009

    i cannot upgrade my player



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Ok so apparently with Windows Media Player 11 and the latest XP update, the two are no longer best friends. Right click on the icon "My Computer." Select "Properties" on the bottom of the list, Click the "Hardware" tab and then click "Device Managers." Under "Portable Devices" should be "Creative Zen Media Player" and a yellow Explination mark should be on it. Rright click that and select "Update Drivers." Let it search online for an update, give it 2 minutes, and then jump in the air because your problem should be fixed like mine was. I have the 32 gig version, and was dreading losing my 3k+ songs and buying a damn Ipod, but now I don't have to. I hope it worked for yall, caus it just worked for me. This website inspired me to figure this thing out my self and not give up and buy an Ipod. Fixya is a sweet website.

Posted on Apr 26, 2009

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Same thing happened to me. I'm operating Vista. In Control Panel-Hardware and sound- Device Manager expand out "portable devices". There was a little yellow triangle at Creative Zen and USB devices. I uninstalled these devices. Right Click on any device and click on "Scan for hardware Changes". All should then be ok.

Posted on May 21, 2009

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I getting the same problem...

Posted on Nov 04, 2008

Thanks for the tip, but I did this, and it will recognize the sd card in the computer in a seperate slot, but not installed in the Creative Zen. I'm trying to clean up some music on the Zen, but it still does not recognize the player. Surely someone at Creative should be able to fix this. Thanks, jc4477

Posted on Oct 30, 2008

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I had the same problem with my Zen 4gig. I wish I could claim this as my idea, [I found it on], but it worked for me & my laptop sees it and plays nice & fine now. To see Richard Mills' original post goto this link & scroll to the bottom:

For everyone else here is the cut & paste of the post:

"I had the same problem as most people on here, I have a Creative ZEN4GB MP3 player and I have the MTP Device problems. But I found that ifyou have an SD Card and go to Removable Disk, it treats it as aseperate disk drive and is therefore recognized by the PC. So WMP willfind the player ready for sychronization too. After you have the musicyou want, it will automatically save them to the ZEN music folder. Samegoes for video, photos, podcasts, etc. After all your music istransferred go to Memory Card and choose Browse. It will find the SDcard with all the music on and it is playable from there. Good luck."

In other words, take an SD card, stick it in the player, then connect it to the system.

Enjoy! JonB

Posted on Oct 30, 2008

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