Unresponsive after removing and reinstalling battery
This is actually by bosses blackberry, but she asked me to look into the problem for her....
She charged the battery, then removed it to see if it would reset the unit, and when she put the battery back in, you can't do anything with the unit.
- You can scroll the menus, but not select them
- You can hear the phone ring, but not answer it
- You can see where it states that you have received a new message, but not look at/read it
the unit seems to be dead, and that is what the girl at the bell booth even told her, is that there was nothing that could be done but to replace it.
The unit is less than 6 months old. Any suggestions?
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Re: Unresponsive after removing and reinstalling battery
Re-installing the complete operating system, re-loading the service book files, and re-initializing the account from your provider would have most likely fixed the Blackberry. If this does not work, then there is an internal ROM or uPC fault.
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Reinstall your blackberry OS, some models need to reinstall their os after unlocked. If your unlocked blackberry 8820 still have same problem, bring that phone to nearest mobile repair shop and asking them to reflash your unlocked blackberry.
If he is synchronizing his BlackBerry with his Work email client (Outlook or Lotus Notes) using a BES (BlackBerry Enterprise Server), then the email he reads on Outlook or Lotus Notes will sync wirelessly to his BlackBerry as read, as he has opened these on his computer.
Please advise if this scenario applies. Do you have an email server at your work, or is your Boss checking email from a personal web based account like Hotmail or Yahoo?
Perform a hard reset on the BlackBerry smartphone. "Remove the battery and sim when mobile is turned on - Re-insert battery and sim and check "
Still if you have same issue Install Blackberry Device Software.
1.Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager application 2. Double-click Application Loader. 3. Click Next to start the installation process. 4. Type your BlackBerry smartphone password, if prompted, and click OK. 5. Select the check boxes next to the names of the applications you want to load, and then click Next 6. Click Advanced, and then select the check boxes beside Erase all application data and Erase all currently installed applications 7. Click Next. 8. Click Next > Finish. 9. When the process is completed, the message, The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Hi, This issues may be caused by a hardware problem. To troubleshoot this issue, reinstall device software application. If the issue is not resolved, contact the wireless service provider for additional assistance. You can also do hardreset before you contact service provider 1) Remove the battery cover from the back of the BlackBerry smartphone. 2) Remove the battery, and then reinsert it after a few seconds. 3) Replace the battery cover.I hope thi sinformation will help you