Unresponsive after removing and reinstalling battery
This is actually by bosses blackberry, but she asked me to look into the problem for her....
She charged the battery, then removed it to see if it would reset the unit, and when she put the battery back in, you can't do anything with the unit.
- You can scroll the menus, but not select them
- You can hear the phone ring, but not answer it
- You can see where it states that you have received a new message, but not look at/read it
the unit seems to be dead, and that is what the girl at the bell booth even told her, is that there was nothing that could be done but to replace it.
The unit is less than 6 months old. Any suggestions?
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Re: Unresponsive after removing and reinstalling battery
Re-installing the complete operating system, re-loading the service book files, and re-initializing the account from your provider would have most likely fixed the Blackberry. If this does not work, then there is an internal ROM or uPC fault.
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1-Give the Blackberry at least 1 minute without pressing any buttons or selecting any applications. Give it a chance to catch up and make sure it's actually "frozen".
2-Give the Blackberry at least 1 minute without pressing any buttons or selecting any applications. Give it a chance to catch up and make sure it's actually "frozen".
3-If the Blackberry is not "soft frozen" then it is in fact "hard frozen", which is generally where your smart phone will remain until you reboot it. To reboot open the battery door on the back of the Blackberry and simply remove the battery completely. Allow the Blackberry to sit without a battery inserted for at least 30 seconds.
4-Put the battery back into the Blackberry smart phone. It will take anywhere from 1 to 5 minutes to completely power up and become ready for use again. Your frozen Blackberry problems are now solved!
If he is synchronizing his BlackBerry with his Work email client (Outlook or Lotus Notes) using a BES (BlackBerry Enterprise Server), then the email he reads on Outlook or Lotus Notes will sync wirelessly to his BlackBerry as read, as he has opened these on his computer.
Please advise if this scenario applies. Do you have an email server at your work, or is your Boss checking email from a personal web based account like Hotmail or Yahoo?
Hi Please do hard reset, by just doing hard reset you can solve many issue. To do hard reset please perform the following steps 1) Remove the battery cover from the back of the BlackBerry smartphone. 2) Remove the battery, and then reinsert it after a few seconds. 3) Replace the battery cover. If still the issue is not resolved then please Reinstall the Device software, before you reinstall please take backup of your blackberry phone data. You can downlaod the device software from blackberry.com. To install the device software you should have Desktop manager installed on your computer. Howeve if you dont have Desktop manager software with you, download it from blackberry.com. I hope this information will be helpfull