Question about RIM BlackBerry 7250

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Unresponsive after removing and reinstalling battery

This is actually by bosses blackberry, but she asked me to look into the problem for her....

She charged the battery, then removed it to see if it would reset the unit, and when she put the battery back in, you can't do anything with the unit.
- You can scroll the menus, but not select them
- You can hear the phone ring, but not answer it
- You can see where it states that you have received a new message, but not look at/read it

the unit seems to be dead, and that is what the girl at the bell booth even told her, is that there was nothing that could be done but to replace it.

The unit is less than 6 months old. Any suggestions?

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  • 1 more comment 
  • Nutty99 Oct 14, 2008

    Yes it has sort of been resolved. My boss ended up buying a new one......



    Thanks for your help though!

  • BlackBerry Rescue
    BlackBerry Rescue May 11, 2010

    Let me know if I can be of any help. BlackBerry Training /Support etc.



    Thanks!

  • BlackBerry Rescue
    BlackBerry Rescue May 11, 2010

    Hi,

    We noticed that you posted this question a few months ago. Has your issued been resolved?


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Re-installing the complete operating system, re-loading the service book files, and re-initializing the account from your provider would have most likely fixed the Blackberry. If this does not work, then there is an internal ROM or uPC fault.

Jerry G.

Posted on Jan 02, 2009

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I've gotten this method to work a few times. You can try reinstalling the OS by doing the following:

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Still if you have same issue Install Blackberry Device Software.

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8. Click Next > Finish.
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