Question about Brother Printers & Copiers
Did you use original equipment cartridges? Many times the printer will not recognize after market or reconditioned units.
Posted on Aug 11, 2008
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Number following "E"
How to correct
No paper. /
Paper does not feed.
If paper is not installed, load it
and then press the <Black> or <Color> button. When paper is
installed, check each of the following items and try printing again.
1. Confirm only recommended paper is installed.
2. Confirm paper is installed properly.
3. Confirm the maximum number of sheets in the auto sheet feeder is within the paper limit mark.
4. Clean the paper feed roller to resolve the error.
Remove the jammed paper.
If paper jams frequently occur, check the following:
1. Confirm there is no foreign material inside the machine.
2. Confirm only recommended paper is installed.
3. Confirm paper is installed properly.
4. Confirm the maximum number of sheets in the auto sheet feeder is within the paper limit mark.
Empty ink tank
An ink cartridge is empty.
To cancel printing, press the <Stop/Reset> button.
To continue printing, press <Black> or <Color> button.
After printing completes, replace the empty ink cartridge.
Printing with an empty ink cartridge may cause the machine to malfunction.
The ink cartridge(s) is not installed. / The ink cartridge(s) cannot be recognized.
The ink cartridge may not be installed properly, or an unsupported ink cartridge may be installed.
Install a recommended ink cartridge.
Make sure to install both ink cartridges even when you set the machine to use only one ink cartridge in printing.
If one of the ink cartridges is missing, this error can occur.
The ink cartridge is not installed in the appropriate position.
The ink cartridge is not installed in the proper position.
Install each ink cartridge in the proper position.
The waste ink absorber is almost full.
The waste ink absorber is getting full.
Press the <Black> or <Color> button to clear the error and continue printing.
Printing can continue until the waste ink absorber becomes full. If the waste ink absorber becomes full, the machine will require service.
The waste ink absorber is a part inside the machine, which absorbs ink used in the cleaning operations.
A specified period of time has
elapsed without receiving a response from the digital camera. / A print
mode compliant with PictBridge is not selected. / A specified period of
time has elapsed without receiving a response from the digital camera.
The machine cannot communicate with the connected camera.
Disconnect the cable between the machine and the camera to clear the error.
Check the following items, then try printing again.
1. Confirm that the camera you are using supports PictBridge or Canon Bubble Jet Direct.
If the camera does not support either one, the machine cannot print directly from the camera.
2. Set the camera in PictBridge print mode before it is connected to the machine. This is required before printing for some cameras that support PictBridge.
Please refer to the camera instructions for more information about procedures required before and after connection to the machine.
3. There may have been no response from the camera for the prescribed time.
Re-connect the cable between the camera and the machine.
1 , 4
1 , 5
The ink cartridge cannot be recognized.
An unsupported ink cartridge may be installed.
Install only recommended ink cartridges.
The ink level cannot be correctly detected.
A used ink cartridge may be installed, or the ink cartridge is empty.
Replace the ink cartridge.
Press the <Black> or <Color> button, to clear the error
and continue printing without replacing the ink cartridge. However, the
remaining ink amount cannot be detected properly, so the function to
detect the remaining ink amount does not operate.
1 , 9
Scanning a document failed.
Check if the document is placed in the correct orientation / position and try the operation again.
2 , x
3 , x
4 , x
(Where x represents a number)
Turn the machine off, and remove the power cord from the electrical outlet.
Wait approximately ten minutes then plug in the power cord and turn the machine on.
If the problem is not resolved, the machine may require service.
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Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
a Open the ink cartridge cover.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Ink Empty Black and
b Pull the lock release lever down and
take out the ink cartridge for the color
shown on the LCD.
c Open the new ink cartridge bag for the
color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1).
If the protective yellow caps come off
when you open the bag, the cartridge will
not be damaged.
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Lift each lock release lever and push it
until it clicks, and then close the ink
g If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example,
Did You Change Blck?) For each
new cartridge you installed, press 1
(Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press 2 (No).
If you wait until the LCD shows
Near Empty and Ink Empty, the
machine will automatically.
Find this on page 113 of the manual:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.
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