Question about Kenmore 24032\24036 Top Load Washer

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Will not drain

Washing machine will not drain. the drain line is clear and when i took the line off it will gravity drain.

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You may have a defective lid switch. Does the washer fill normally, then just stop? Or...does the washer fill, agitate, then when it gets to the spin cycle, it stops? Either symptom can be caused by a bad lid switch. The link below will explain how to access it. If you open and close the lid, you should hear a "clicking" sound as the lid switch is activated. If you do not hear the switch, check to make sure the lid strike in still intact. This is a small plastic piece mounted on the lid that pushes down on the switch through a slot on the wash tub opening on the right hand side. If this piece breaks off, it will give the same symptoms of a broken lid switch. Next, check the two mounting screws on the right side of the wash tub opening to make sure they are tight. These are the mounting screws for the lid switch. Sometimes they come loose and the switch does not make proper contact. If you attempt all these preliminaries, and the switch still does not seem to be working properly, replace it. A replacement can be found at searspartsdirect.com. Just type in your model number and the part will be located under the "Top and Cabinet" heading. For instructions on how to replace a lid switch, click on the following link:

http://www.fixya.com/support/r385198-replacing_lid_switch

Now...if the lid switch checks out good, you may have a defective drain pump. The pump on these washers are a sealed unit and cannot be serivced. They have to be replaced. What can happen is the socket on the back of the pump can round out causing the shaft from the drive motor to "free spin". What happens is the drive motor will turn, but the pump impeller will not - resulting in standing water in the tub. If you require instructions on how to replace the pump, follow this link:

http://www.fixya.com/support/r397094-replacing_water_pump

The pump may be found out the same website under the "Pump/Gearcase/Motor...heading. Each part usually is priced in the $25 to $35 range.

If you would like to do some comparative shopping, you may also try repairclinic.com, pcappliancerepair.com, or partstore.com to name a few. Use the part numbers on the Sears website for cross referencing. I hope this helps you. Let me know if I've misdiagnosed and we'll try to get on the right track.

PS There are problems associated with the drive motor and timer that can also cause a no drain problem, but are less common. I mention the simpest options first, so we can either fix or rule them out. You may need to elaborate on your symptoms a little more if the switch or pump is not the cause.

Posted on Aug 11, 2008

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