Question about Brother Office Equipment & Supplies
I had this same problem and it is an easy fix.
Lift the lid on your printer and at the back you can see the opening where the print head is.
With the power off, use your finger to move the print head into the middle.
Now feel under the lip of the cover at the front of the gap and you will find a plastic strip that runs from one side to the other. This is the encoding strip and it what the print head uses to read where it is. This encoding strip is easily pushed out of position when a paper jam occurs and all you need to do is to get it back into position. Using both hands use a finger on either side of the print head and lif the encoding strip upwards slightly and towards the back of the printer. This will locate it back into the correct position in the print head when you release. Power back on and the problems will be gone!
Posted on Dec 23, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 23, 2014 | Brother Office Equipment & Supplies
May 11, 2010 | Brother MFC-5860CN InkJet Printer
Dec 20, 2009 | Brother MFC-5860CN InkJet Printer
Nov 25, 2009 | Brother MFC-5860CN InkJet Printer
Dec 31, 2008 | Brother Multi-Function Center MFC-240C...
720 people viewed this question
Usually answered in minutes!