Question about Visioneer OneTouch 5300 Flatbed Scanner

3 Answers

Black Image I have a Visioneer 5300 USB scanner that create a completely black image. I down-loaded a new driver (5300u.303124.EN.exe) but the problem did not go away. The black image still occurs in all modes: scanned, preview, black/wihite, grey scale, color, and in the default or customised settings. The Operating system is Windows Me and the fault has just occured. Can you give me any advice on what to do next? John Greenhill Please reply to jgreenhill@comcast.net 08/11/08 http://www.fixya.com/PostQuestion.aspx?prdid=160564&ctgid=5&fmlid=0&ref=live

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  • jgreenhill Aug 19, 2008

    The lamp semms to be working correctly.



    The scanner is seconhand and it must be several years old

  • jgreenhill Aug 22, 2008

    I have updated the driver but still get a black image.

    What is your advice

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3 Answers

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Did you try updating the driver.
that should resolve it.
rate helpful thanks

Posted on Aug 18, 2008

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Is the lamp itself working and turning on? If so then it is the optics that actually scan are bad. or the board that controls them. How long have you owned the scanner?
Thanks,
Lee

Posted on Aug 18, 2008

  • 1 more comment 
  • Lee A.
    Lee A. Aug 19, 2008

    Then most likely I would recommend purchasing a replacement unit. As even if you could get it serviced it wouldn't be worth the shipping and you can find a comparabl replacement for as little as 30$. If you need any other assistance or help finding a comporable replacement let me know.
    Thanks,
    Lee


  • Lee A.
    Lee A. Aug 20, 2008

    If you need any further assistance let me know. If you have a moment to accept and rate my solution I would greatly appreciate it.
    Thanks,
    Lee


  • Lee A.
    Lee A. Aug 22, 2008

    My advice would still be to just replace the scanner as a replacement would not cost more then 40$ easily, and would most likely be an upgrade as well, because replacements are so cheap that is why I would advise against even considering repair which is most likely not possible anyways.
    Thanks,
    Lee


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