Question about HP Pavilion dv6000z Notebook

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Hp laptop froze

Laptop froze but would still work in safe mode so i erased windows xp profesional now computer freezes and shuts down during reloading of winxp and will not complete install

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Hello,

I understand that notebooks boots into safemode, but when you are trying to reinstall the OS it is freezing, let me assist you in this regard.

As the notebook is frezing while installing the OS, first we need to check the Harddrive.

In DV6000 notebooks, there will be option to do Harddrive selft test.

1 Restart the notebook
2. At HP logo screen keep pressing the F10 key to open BIOS.
3. In the BIOS you can find the Diagnose Tab. (Select it)
4. Under that click on harddrive self test.

If the test pass, you need another set of recovery disks to Restore notebook to factory settings.

If the test fails, then you need to replace the harddrive.

If the notebook is under warranty, then you will get new harddrive from HP.

Posted on Aug 11, 2008

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