Question about Avaya 5400 Series 5410 Phone

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Voicemail light does not go off after the VM were deleted

The Avaya 5410 was used by some one before on my office and then the phone been reassigned to me. The VM light was on by then. The phone asked me to setup the VM process and I did checked my initial messages and deleted all the messages and to my surprise the VM light was still on. Is there any fix to reset the VM light to make it work propertly. Any input appreciated.

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  • daniyer Aug 11, 2008

    Any help is appreciated

  • Anonymous Apr 07, 2009

    vicemail light stays on even when there is no messages left

  • nicollesulli Apr 08, 2009

    I have the Avaya 5410. I have no voicemails and if I did have I always delete them. However the red light is still on and I want to know how to switch it off, or if there's a problem, fix it.

  • Anonymous Apr 17, 2009

    It appears there is no fix action, but I too have the same problem.

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This is what fixed this issue to me:

1. I added the buttons "next", "msg-retr" and "delete-msg"
2. On the IP Phone, press "msg-retr", "next" and then "delete-msg"
3. Do it for every single message to turn off the light
4. Smile!

Cheers from Brasil! =)

Posted on Jan 17, 2013

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  • 1 Answer

This is caused by the Ring Back when Free feature.

Posted on Aug 25, 2008

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