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I recently bought a HNC model CTGJD2028 3D Optical USB Plug and Play Mouse for my Compac Deskpro EN running XP Pro. Plugged mouse into usb port. Get a Popup Bubble – Found New Hardware – Mouse. Message Window opens – Device installer error – Windows could not load the installer for the Mouse. Contact your hardware vendor for assistance. Closed window. Found New Hardware Wizard window opens. Wizard searches. Wizard message – The hardware was not installed because the wizard cannot find the necessary software. Went back to computer shop and mouse worked fine on their XP Pro. How do I fix this problem.

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UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM

Posted on Aug 11, 2008

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Mouse not detected


Make sure you have the mouse plugged in tight in the back of the computer before you start the computer.

There are two types of mouse interfaces: the PS2 Serial Style (round) and the USB Style (flat square).

If you have the PS2 round type it must plug into the Green Port on the back of the computer. The purple port is for the Keyboard. Also, the PS2 type is not Plug and Play. You cannot unplug it and plug it back in while the computer is running if you do the computer must be rebooted.

The USB type mouse is plug and play. You can take it out and put it back in without having to reboot the computer.

If you have a usb type mouse maybe the usb port that you have it plugged into is not working. Try plugging it into another usb port.

May 03, 2012 | HP Compaq 2230s Notebook

Tip

USB devices not recognised or not working properly?


Try these steps to reinitialize your usb ports on your pc

1. Unplug ALL USB devices connected to the computer. If you are using a USB mouse and keyboard, temporarily use the older type PS/2 devices if you have them, if you don't then just leave them connected.

2. Hold down the windows key and press r

3. Type devmgmt.msc into the run menu and press ok

4. Click on the + sign next to the Universal Serial Bus Controllers
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5. You might need another mouse to do this if you have a usb mouse.. I recommend you get a ps2 connector mouse which goes into the green round connector in the back of your pc.
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6. Right click and uninstall first the usb root hubs. all of them then uninstall the rest of the devices you see under Universal serial bus controllers

7. Ones you have uninstalled everything you should see the Universal serial bus controllers there at all.

8. Now go ahead and restart your pc.

9. Ones you have restarted the pc your usb ports will reinstall in a moment stand by while it installs all of them. If you get warning messages click ok or continue installation.

10. Now go ahead and plug the usb devices back in. Install software if required, all usb devices if not faulty or broken should work now. Also note the error code if you get one?

This solution doesn't fix all usb problems so if you have a yellow ! mark there and device status reports a error code. Then it might not be a problem with your usb ports.

Thank you for reading, do leave suggestions, comments, feedback below.
Ekse


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on May 04, 2008 | Microsoft Windows XP Home Edition

1 Answer

Mouse dont work when just bought


You didn't say what operating system you have. If its Windows 2000 or later you should be OK. If not you probably need another mouse.

Assuming you have a recent OS, check your USB cable connections. You can also try plugging it in another USB port or removing some of your other USB devices if you have many.

Have you tried reinstalling the mouse using the CD that comes with it?

Here's a link to a site that discusses some common problems also.

http://www.ehow.com/way_5393389_microsoft-optical-mouse-problems.html

Good luck!

Mar 13, 2010 | Microsoft Comfort Optical Mouse 3000...

2 Answers

How do I hook the wireless mouse


2 AAA batteries go into the Mouse itself.
You plug in the USB transmitter into any USB port (Windows will recognize the install the proper drivers for you automatically).
The Mouse should have a SYNC button (push that button after you add the 2 AAA batteries and have plugged the USB transmitter into a USB port).

Dec 05, 2009 | Brookstone Wireless Optical Mouse...

1 Answer

I just bought a new mouse for my laptop. It is a Targus Kaleidoscope Optical Mouse. For my HP Pavilion dv2700, I plugged it in and it will not work,it did install itself several times.Everytime I plugged...


First thing you need to do is to know that the USB ports of your laptop is really working. Insert another usb devices or storage such a flash disk. If the flash disk being inserted is not recognized by the system then the usb port you had inserted is malfunctioning or it is defective. But if the other usb devices like the flash disk is working then your new bought mouse is defective. Try to plug the usb mouse to the other ports available in your laptop.

Oct 29, 2009 | Targus Kaleidoscope Optical Retractable...

1 Answer

Dynex wireless mouse DX-PWLMSE won't work


The mouse should be Plug and Play. Did you install the drivers before plugging the mouse's receiver in? The PC has to have the drivers first in order to take advantage of the Plug and Play capability. If you plugged the mouse's receiver in before installing the drivers, unplug the mouse receiver, uninstall the driver, reboot your PC, reinstall the driver, then plug the receiver in and you should be fine.

Otherwise, press the Connect button on the receiver first, and then the Connect button on the mouse, and that should establish the connection. You don't need to disable your touch pad in order to use the mouse.

Jan 22, 2009 | Dynex Wireless Keyboard/Optical Mouse...

1 Answer

MS wireless notebook optical mouse 4000


Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Jan 20, 2009 | Computers & Internet

1 Answer

Hi, I bought the new wireless optical mouse of ge.  I lost my owner's manual and don't know if I have all the parts.  Do I just need the mouse and my apple macbook pro to make it work.  can you tell me how...


The GE mouse came with a Receiver that goes into a USB port after the CD software program is installed. During installation the program will ask you to plug in the receiver into a USB port. This is when to do so. Then it should work properly.

Jan 20, 2009 | GE Wireless Optical Mouse

1 Answer

Mouse Doesn't Work in PS/2 port


CHECK BIOS TO MAKE SURE IT DID NOT TURN ITSELF OFF WHEN YOU PLUGGED IT INTO THE USB.BIOS MAY HAVE TURNED IT OFF TO PREVENT A CONFLICT.RICHARDM69

Dec 07, 2008 | Foxconn 6100K8MA-RS Motherboard

2 Answers

Spectra wireless optical mouse KT4092


I have the same mouse. What you have to do is first power off the mouse, then push on the green-lit button on the transmitter that you plug into your USB. (It doesn't feel too much like a button but you will see that it starts flashing.) Hold it down for about 15 seconds. Then power on your mouse and you will see that it should start working. I was frustrated too but got mine working.

Feb 12, 2008 | Computers & Internet

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