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I recently bought a HNC model CTGJD2028 3D Optical USB Plug and Play Mouse for my Compac Deskpro EN running XP Pro. Plugged mouse into usb port. Get a Popup Bubble – Found New Hardware – Mouse. Message Window opens – Device installer error – Windows could not load the installer for the Mouse. Contact your hardware vendor for assistance. Closed window. Found New Hardware Wizard window opens. Wizard searches. Wizard message – The hardware was not installed because the wizard cannot find the necessary software. Went back to computer shop and mouse worked fine on their XP Pro. How do I fix this problem.

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UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM

Posted on Aug 11, 2008

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Dell dv051


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Hi sambi,

If you are currently, working on PS2 mouse port which is the error occurred as stated in your problem. Try to used other PS2 mouse which working on the other pc maybe there was a short circuit on your old mouse. If the problem persist, You can use the alternative way by using USB port to plug your optical mouse.

Try to look for ps2 to usb port converter in the computer stores maybe you can still used your old mouse.

Hope this will be helpful to you.


Best Regards,


Philip

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