Question about Ecoquest Fresh Air Air Purifier

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Freshair2.1 cleaned unit now it won't power up. only thing i unplugged was the rci unit and reconnected it. just get a straight bar on display screen with a little flicker of light.

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  • Anonymous Aug 25, 2008

    I cleaned the machine as prescribed. It worked fine for 2 days. I selected "Away mode" when I returned , it was "dead". I opened the machine to check connections, they were connect corectly.

  • thelittleton Sep 26, 2008

    used away mode when came home the machine would not turn on

  • yankee223 Dec 10, 2008

    i hit the sanatary botton. then it shut off, cant get it on again.

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Bought a new machine. cheapest repair servioce available was $189 plus shipping!

Posted on Aug 12, 2008

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What can I do for two Ecoquest fresh air 2.1 that both flicker on start up?


It doesn't sound fixable in the field. It may be a control panel issue. Contact Vollara (which bought Ecoquest) & get through to tech support. 800-989-2299.

Apr 27, 2014 | Ecoquest Fresh Air Air Purifier

1 Answer

My fresh air 2.1 won't go into away mode. I


Fresh Air purifiers are noted for two weak points. The display circuit board and the main circuit board. Call (336) 499-2505 and they will help you work through the problem. They give away information.

May 25, 2012 | Ecoquest Air Purifiers

1 Answer

Flashes RCI than normal running screen over and over again. Has light, no ozone scent is detectable.


The main circuit board is probably bad. It can be repaired and warrantied. Call (336) 499-2505 for information.

May 06, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

My Ecoquest Fresh Air purifier display reads: NEEDS RCI CELL. I have ordered one online, is it safe to run the unit until I receive and replace the rci? I can already tell a difference in allergy symptoms...


By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.

Feb 04, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I have 2 Ecoquest Fresh Air purifiers located in oposite ends of my basement. One in my work shop area (approx 28x32) and the other in my finished basement area (approx 28x50). The reason I chose this...


Hi Ed,

You should also clean the contacts points that touch the plates with the amonia and water solution. Use a brush and to remove any deposits on those contacts. Also the purification plates will not work if they are still damp when they are put into the machine. They must be completely dry in order to work. Use a hair dryer to dry off any water on the metal grid or allow them to dry for 24 hours. Hopefully that should get your plates going again.

In regards to when you should replace the plates. As long has the plate material is not cracked and you can clean the metal grids to a shine they should be good. But they should be able to last several years with good maintenance.

The RCI cells should be replaced every 3 years or when the machine displays "Replace RCI" message.

Hope this helps you.

Dec 04, 2010 | Ecoquest Fresh Air Air Purifier

2 Answers

What does a green blinking light mean on my eco box? Also when cleaning the unit, which way does the metal plate face? Does the metal plate face towards the outside or the center of the unit. I'm...


When the green LED starts to blink, means that there is a bulb failure in the RCI module. It typically glows greenish blue when it working. Check the connector to see if it is seated properly, and also check the power connector for problems. I had a problem with the power connect not making a good contact and it caused the power to be intermittent. I was able to clean the connector with a can of electrical contact cleaner from Radio Shack to fix this problem. If you can't get the bulb to light, you will need a new RCI module.

As for the purification plate, the one that shaped like a tongue depressor, it does not matter which way it go back in to the unit. You should be able to get parts from your dealer or you can call the company at 800 989 2299. Hope this helps.

Jun 04, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

I do not know how to clean it. It is called Fresh


The Fresh Air has a reminder on the LCD to Perform Cleaning. This reminder will display if the purifier runs for 30 days. When this reminder is displayed perform the following steps to clean your purifier.

1. Cleaning the Case:

Wipe the unit with a soft cloth dampened with water. Do not use chemicals or solvents. Vacuum the front and rear grills to remove any lint buildup.

2. To clean the lint screen, RCI cell and purification plate:

3. To remove the back cover:

Remove the plug from the back of the unit. Unscrew the screw above the plug socket on the back cover. To remove the back cover, press the back sides of the back cover to unlatch and tilt the bottom of the back cover to remove.

4. To remove the rear lint screen:

Remove the two thumbscrews holding the top of the lint screen. Remove the lint screen by pulling back the top of the screen, then lift it up and out.

5. Removing the RCI cell:

Remove the RCI cell connector by pressing the connector locking tabs. Pull the connector straight out to unplug.
Remove the RCI cell by removing the two thumbscrews. Slide the RCI cell down and out of the unit.

6. Cleaning the RCI Cell:

Remove the RCI cell and carefully vacuum accumulated lint. Do not wash the RCI cell. Damage from water may result.

7. Rear lint screen cleaning:

You have two options

  1. When visibly dirty, simply remove the rear lint screen from the unit and with a duster attachment on a vacuum, remove the heavy particulate.
  2. In addition to step 1, the filter can be washed with hot water (do not use soap). Allow to dry prior to reinstalling. Replace if damaged.

8. Cleaning the Purifier Plate:

Remove the plate from the card cage by grasping the middle edge nearest to you, and slowly pull it straight out. Clean with mixture of one part water and one part ammonia. Place plate and ammonia mixture in a dish and allow it to soak for no more than 10 minutes. Remove plate and scrub with a toothbrush. Rinse thoroughly and air dry for 24 hours or use a blow dryer to dry thoroughly.

After all parts have been cleaned and are thoroughly dry, reinstall components in reverse order. Turn the purifier on, and on the key pad, press the reminder Reset button to clear the Perform Cleaning message.

If this has been helpful, please rate this solution. Thanks

Jan 28, 2010 | Ecoquest Fresh Air Living Air Purifier

3 Answers

Fresh air flashes


This looks like a control board error. It needs to come in for repair. be careful not to turn it on, the RCI cell ( the blue light in the back) will stop working if it is switched off and on fast.

Call the company 1-800-989-2299 and get an RMA number. If you are under three years, you are still under warranty.

Dutch

Mar 28, 2009 | Ecoquest Fresh Air Air Purifier

3 Answers

Replaced RCI Cell 2 times, light still doesn't come on


The U.V light is inside the RCI cell. If you replace the RCI, it has been ok. Please don't mind the screen display.

Oct 09, 2008 | Ecoquest Fresh Air Air Purifier

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