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Ive recieved a xbox360 console today and i tested it out because ive brought it for christmas and it has scratched up the disc what came with it and also the one what i brought my son for christmas halo3

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Go here and request a repair on your cosole: Early Xbox 360s were known to cause this problem a lot. If your console is under warranty it should get repaired for free. Otherwise it will cost you, but not as much as a new XBox. You may even get replacement discs from Microsoft since the console scratched them.

Posted on Aug 11, 2008


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I have 2 scratches on my disc and when i put it in my xbox 360, it says unreadab le. ive cleaned it but it still says unreadable

to avoid this scenario avoid moving the console while the disc is still inside the console
technically your disc is broken

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sound to me that the disc may be dirty or scratched try having the disc cleaned or dust may be in your xbox if so use a hover and **** out the dust through the back of the xbox

Dec 13, 2009 | Microsoft Xbox 360 Console

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It sounds like the console's reader scratched your disc. This can occur when moving the console while it is on, the disc can slip off and get heavily scratched.

I would try grabbing a blank (unimportant) cd or disc and place it in the disc tray, then turning on the console to see if the console is scratching the disc.

Also, be sure to have the console FLAT on the ground, NOT vertical. This can greatly decrease any chance of the console scratching your discs.

I personally have had my XBOX wreck 3 different game's now due to just tapping or nudging the console. I took my wrecked games to a local used game shop like GameStop where they will take the disc from you and allow a discounted price (usually around $10) for a replacement used game.

There is not much you can do about the wrecked disc. You can attempt to have the disc resurfaced (local video rental shops can do this). Microsoft does have a disc replacement program however it takes weeks to have the game returned, and they only allow certain games to be replaced. More information on that can be found here:

Hope this helps!

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2 Answers

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Oct 20, 2008 | Microsoft Xbox 360 Console

1 Answer

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call customer support 1-800-4myxbox

if your console is laying down try standing it up ive heard that helps.

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1 Answer

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I have heard that when the xbox 360 when on its side instead of standing up can scratch discs although ive never had that problem. If your 360 is on its side you should stand it up and see if you have the same problem.

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my dad did the same thing today. the try freaks out and whenyou puta disc inn the consoul acks like its a stone. chances are its the dvd drive. try the boys at they know everything about the 360. there toll free number is 1-800-618-7215

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ur dvd drive lens could be scratched. which means ur kinda screwd besides buyin a new 360 that is. lol ps i have the same problem n im screwd too i think peace, sk8abird

Sep 19, 2007 | Microsoft Xbox 360 Console

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