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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
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Have you ever tried printing sticky labels in the thing? You have to be careful with those because sometimes a piece will come off and stick in the corner of your printer. If you don't have long surgical tweezers to pull it out, you could be looking at an expensive repair. Also check your manual. There are two places the paper can jam in. You might have checked only one. I have a different Canon model but on mine I also have to make sure the correct light is on. Is the light for feeding from the back on, or the light from feeding on the front? If you have the same light, press it again to change the place where it will feed from.
Make sure your paper isn't curled or that you're using paper that's too thick also.
Can't answer more because I don't know what program you are using to try to print.
If a jam is detected and no paper is found, this normally means that the paper was not feed out of the paper tray. Keep in mind, a paper "jam" can mean paper is where is it NOT suppose to be... or paper is NOT where is is suppose to be.
Once you have done this, reinstall the paper tray and try printing again. Note:
You may receive a message informing you that another sheet of paper is
jammed elsewhere in the printer. If so, please open the front door and
remove the toner cartridge. Also open the rear door of the printer (and
the duplex option if a duplex unit is installed). Remove any and all
jammed sheets of paper you find. Then try printing again.
If the printer jams again with a 241 PaperJam error message, look to see if it has tried to feed a sheet of paper out of the tray.
Try this, make a print from the by-pass tray, does it go OK or jam??
If it jams then there is a problem with the paper feed from the tray.
If it jams then
1-check the drum and see if there is an image on it( you can put a mark on the edge to see if it's rotating, thus eliminating the drum unit)
2-same for the reg roller
3-check for labels ar foreign objects
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.