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Hi, I have a HP Photosmart C6180 and am trying to send a fax. Have tried fax test - everything seems OK. But when trying to send a fax direct from desktop from Word - it just sits in the print queue doing nothing, when print to fax has been selected. Any idea ?

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I not sure I get it???
are you printing or faxing???
if faxing from word ibeleive you need to choose fax then a screen comes up to type in info of phone number, name , etc....
if printing click on print choose the model and it should print.

Posted on Aug 11, 2008

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Hp c6180 fax not working. Message: Unable to send or receive faxes, press Os to continue Despite the all possible settings and driver updates, the fax has never worked. How can I fix this?


Hi,

Follow the steps one by one

1. Press the Setup button - Press OK
2. Scroll to Tools - Press OK
3. Press OK on Run Fax Test
4. It will list you possible causes why you are not able to send/receive fax

If you cannot solve the issue with the Fax Report, you can do a semi-full reset on printer
( do not do the semifull reset on printer if connected to wireless, If you do so, the printer will loose wireless connectivity to router and you will have to setup the printer on router again )

Disconnect the power cord from back of printer ( when printer is powered on )
Hold the # and 6 button and while holding connect the cord back

This reset will Erase fax logs, wireless connectivity any other memory stored in printer

Follow the instructions on printer screen to re-align the printer and cartridges

Try to send/receive fax and it should work.




* Please rate this solution with Thumbs up and comment to help us improvise in providing better support

Sep 29, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Unable to send or receive fax


Try uninstalling and reinstalling the drivers for this printer, you can get them from the HP website

Let me know how this goes and whether you need any help doing this or if you have any questions

If this doesn't work then I have a few other ideas for what it wrong.

You could also try a system restore if the drivers don't work

Jun 04, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Hello, I have an HP Photosmart C6180 All-in-One Printer, Fax, Scanner and Copier. It seems that as soon as I turn it on a message comes up: "Fax Failure" Unable to Send or Receive Faxes" This message has...


try ti perform steps as ---->Disconnect the power cable from the back of the printer and then press the power on button for 3- seconds and then at the same time connect the power cable at the back of the printer and then try to turn on the printer and then try to make copy from the printer

Aug 19, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Unable to scan, copy or fax message on HP C6180


Please follow the steps and then let me know the results:Click Here

May 23, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP C6180, File is too large to send after scanning


Hi

You may check the resolution of the scanned picture,lowering down the resolution to some extent will not damage the quality of the scanned image,also it will lower down the file size to great deal and this should help you send the fax without any issues.

try it and get back to me for any assistance

thanks
Techbuddy247

Aug 07, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

When I try to send a fax the machine gives a message cannot receive or send fax. I am getting a dial tone through port 2 still. If bad modem can they be changed in this model?


Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Hi,
In order to find the solution to this issue, you need the fax number for another fax machine that is operating correctly with which to send and receive faxes. After trying each of the following solutions, try to send or receive a fax from this other fax machine to test if the issue has been resolved with your HP fax product. The other fax can be in the same building, on another telephone line, or at another location with someone who can assist. It can also be helpful to call the person or company that is sending the fax. That party can offer information about how that fax machine behaves when sending a fax. This information can be valuable in determining the nature of the issue.
There are several possible solutions to this issue. Start with the first solution and then continue with the other solutions in the order presented until the issue is resolved. When the issue is resolved, there is no need to continue troubleshooting.
Solution one: Run a fax diagnostic test
Run a fax diagnostic test to make sure that the HP fax product is set up correctly.
Load letter or A4 unused plain white paper into the input tray.
on the product control panel, press the setup button ( ).
Use the down arrow key ( ) to select Tools and then press the OK button ( ).
on the Tools menu, use the down arrow key ( ) to select Run Fax Test and then press the OK button ( ).
Review the results of the test.
If the result of the fax diagnostic test is All Pass ,
Reinitialize the fax
1. With the HP fax product turned on, disconnect the power cord from the back of the HP fax product and from the electrical outlet.
2. Connect one end of the telephone cord to the telephone jack and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Reconnect the power cord to the back of the HP fax product and then reconnect the power cord to the electrical outlet.
4. After the HP fax product reaches a ready state, try to send and receive a fax again.

If this works GREAT!, if not let me know....JCE

Apr 17, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I cant seem to send a fax


Check the phone line with a regular phone.

Jan 06, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP C6180 ''Unable to scan, copy or send a fax''


Hi,


Check the following steps:


Connect the printer directly to the wall outlet and


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.



1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord



Try to check the result.


Regards,

Sagarjd

Nov 20, 2008 | HP Photosmart C6180 All-In-One InkJet...

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