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Check camera USB cable carefuly, Use different USB port available in PC, Its also possible camera isn't install in its USB Cradle properly, Run Add Hardware Wizard from control panel and let Windows search it...hope these info help you out.
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If you connect CyberShot Camera from a USB Cable, check the cable once. If that doesn't solve the problem, Choose Mass storage option from the Camera Menu when prompted. I think it should work.
You don't actually say how you are trying to take the videos off the camera - is it via the included Sony software or are you trying to access the data via Windows Explorer when the USB cable is attached?
It could be a problem with the USB cable or port - possibly static build up (switch the computer off and unplug it from the mains for 30 minutes) or try another USB port or computer.
You need to try and narrow down the fault further.
Consider NOT connecting your camera to your computer.
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.
1) Try uninstalling then re-installing your Sony software.
2) When you connect to the PC and switch on, Click on Start - "My Computer". Your hard drives and disk drives should appear in the window.
Have a good look, is there a new drive, it may be called Sony, or USB mass storage device it may just be called drive E or F.
If so double click on that drive, if there's a folder there, double click on there, with luck you should see your pictures, that new drive is really your camera.
You should be able to move pictures by copy and pasting. Once copied you can deleted them from your camera.
3) You can buy a device called a "Memory card reader" Make sure its good for sony memory sticks.
You take you card from you camera and put it in the card reader. Then, once plugged into a USB port its just like another HDD as described in 2.
4) I should have said this first, try another USB port if you can, it my just be dust in the port making life hard............
Would you like to open your pictures from your Sony Cybershot to your computer? Your cybershot cam is usually plug and play so you dont need a software for that. All you do is to plug in your camera to your computer's usb port using the usb cable. When the computer detected the new usb device, open a Windows Explorer. Right click your windows Start button, and choose Explore. From the list of Drives from the left, you need to find the Drive letter associated with your camera. Just click on that and it will show you the files on the right. The pictures are located somewhere inside those folders. You just need to click and drag them to your computer's local drive.
Should you have any questions, please let me know. Good luck!
hi!we have read your problem.please dont worry, please connect your cam to the computer via usb port in switched on condtion .if the problem persists then try to connect it to diferent usb ports available in your desktop.every problem has a solution.hope your problem is tackled.have a nice day!!!
? leave more detail but you can either use a cd/rw or dvd rw disc. plug in camera to computers usb and then put a blank cd in your disc drive use your favorite cd writing software and you want to make " data disc or slide show" either one should suit you
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