Question about Ecoquest Flair Air Purifier

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Ecoquest freshair - inside wireing

I was replacing the UV light in my Ecoquest Freshair (model) and took the back off to get inside and pulled the clips that attach to the back panel where the plug is - One black, one white and one striped. which one goes where?

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  • jlpowellrx Aug 14, 2008

    Yes, exactly what I needed to know. It's so nice to be able to get an answer this way!

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Black = phase white = Neutral , Strip yellow/green =ground

Posted on Aug 11, 2008

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1 Answer

How do you replace the bulb in a freshair purifier


Make sure you have the starter use with replacement bulb. Usually comes with replacement bulb. Open the back of th unit by removing the cover.

Oct 18, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

Perform cleaning on EcoQuest Fresh Air won't go away after pushing reset button


If you did not thoroughly clean the contacts for the ozone plate, the "Perform Cleaning" light will not reset.

May 05, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

My Ecoquest FreshAir Purifier problem is that the fan stop working. I just replaced the lamp because thats what it says on the screen. But before that the fan was a little sticky and the was making a...


The fan is in a sealed ball-bearing housing, so there's no way to oil it.
If the fan is burned out, it will need to be replaced. You can call Vollara (the new name for EcoQuest) customer service 800-989-2299 and they'll tell you what to do. If the machine is still under warranty, there will be no charge except for shipping it to the company.
Hope this helps.

Jan 14, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

My freshair 2.0 turns on and right back off. the screen lights up and then goes out.


The most common reason for surging or changing power levels is a loose connection somewhere.

1) Make sure the plug in the back is inserted firmly and the wall socket is live. The wall socket should not be powering a high-use appliance such as a furnace or refrigerator.
2) Make sure the plate is inserted firmly and correctly in the top and bottom "tracks" inside the machine. The metal contact fingers should be pressing firmly and evenly on both sides of the plate, in the metal screen area.
3) Inspect the interior of the machine, looking for loose wires, corroded clips, any broken wires or connections. (You or a handy friend may be able to repair the loose wires or clips; it's a pretty basic fix.)
If none of these troubleshooting steps solve the problem, the problem may be in the computerized system. For that, you'll need to get in touch with Vollara (formerly EcoQuest) customer service. 800-989-2299.

Jan 11, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I need to replace back cover


Call EcoQuest 1-800-989-2299 to order the part.

Jul 05, 2009 | Ecoquest Fresh Air Air Purifier

2 Answers

I need replacement parts for my FreshAir. Lamp


E mail to healthytech@triad.rr.com. List the parts you need and the serial number. They'll be glad to help you!

Mar 31, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

No power is getting through to unit.


I have seen it a couple of times where the cable was not properly seated into the back of the machine. If you wiggle the connector, does that make any difference? If this works, then call EcoQuest for an RMA. Is the machine still under warranty? There is a 3 year warranty on FreshAir units, if purchased through an official dealer.

Dutch

Mar 28, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

Away mode broke my fresh air by ecoquest


There could be a couple issues at play here.
1) The power cable might not be plugged in correctly.
2) The fuse might be blown
3) there might be another electronic failure.

1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out.
For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.

I hope this helps.
Eric

Dec 28, 2008 | Ecoquest Fresh Air Living Air Purifier

1 Answer

Ecoquest Freshair unit; fan is intermittent.


Hi Susan,

I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty.
Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.

Hope this helps!
Eric

Dec 02, 2008 | Ecoquest Fresh Air Living Air Purifier

2 Answers

Ecoquest FreshAir - UV Flickering


UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.

Eric

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Feb 17, 2008 | Ecoquest Fresh Air Air Purifier

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