RIM BlackBerry Bold 9700 Smartphone Logo
Anonymous Posted on Apr 30, 2011

Some times the phone signal freezes (it shows some lines of signal but you cannot receive or make calls). I usually turn it off and on again and it starts to work but sometimes it is not turning off, although I uncheck it, it stays "connected". In those cases I need to restart the phone (using left alt+right shift+ del). Just in case it is important, usually it shows an error after restarting saying somethin like "uncough exception >= 8". Don't hesitate in contact me if any doubt.

  • 2 more comments 
  • Anonymous Apr 30, 2011

    Hi, thanks for your answser.
    If I remove follow your steps, is like restarting it as I'm doing, the final result is the same, the problem is solved till it happens again.
    Thanks!

  • Anonymous Apr 30, 2011

    Removing battery makes phone restart but the result is the same when I press alt+shift+del (the problem solves untill signal freezes again).
    Thanks for your answer.

  • Anonymous Apr 30, 2011

    Ok, I followed your instructions. The error that appears when it finishes restarting is "Uncaugh exception: Index 8 >= 8" (It appeared after your instructions too).
    I will let you know if the signal freezes again.
    Thanks.

  • Anonymous Apr 30, 2011

    I'm adding this comment just to say that the error "Uncaugh exception: Index 8 >= 8" dissappeared after I uninstalled Linkedin application (that loads when OS starts, that's why I suspected of it and decided to uninstall it).

×

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 17 Answers
  • Posted on Apr 30, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Feb 24, 2011
Answers
17
Questions
0
Helped
3232
Points
54

Remove your battery and leave it out for around 5minutes, when you put the battery back in, the phone should auto reboot, hence sorting out any problems it has, if this fails, contact BLACKBERRY DIRECT, they should solve the problem for you with a secret menu!!

  • Anonymous Apr 30, 2011

    usually people remove the battery and put it back in straightaway or after a minute or so, this only restarts the phone, after 5mins or more, the phone will rebbot the ram as its restarting, maybe you have tried this already, if you have then you need to get intouch with blackberry, as it is probebly a faulty arial, and this falls under blackberry customer garuantee, so they should repair it for you (they may charge for repairs, but it falls under the "faulty handset" catergory, so should fix for free)

    if still no joy, or if blackberry refuse to fix it, then if not allready insured, insure it an accidently drop it, hence insurance will give you a new phone!!

    good luck!

×

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Why will our Samsung IDCS not allow any incoming or outgoing calls all of a sudden?

This could be a telco problem. Contact Samsung and your carrier to inquire.
0helpful
1answer

KX-TG6441 Phone shows "in

You have a short circuit somewhere...start by unplugging the phone from the phone jack in the wall. Wait 15 minutes or so for the line to clear, then try calling your number from another phone. If you hear a ring, the problem is either in your phone internally, or the cord connecting the phone to the jack (which can be replaced at Radio Shack or similar). BTW, are there other phones in the house? If so, do the same with them one at a time to isolate the problem. If disconnecting all phones (and waiting) doesn't clear the problem you have a short elsewhere, such as house wiring, or the phone jacks. But a busy signal ALWAYS indicates a short... good luck.
4helpful
1answer

We cannot receive faxes. Gives a busy signal.

Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
0helpful
1answer
2helpful
1answer

How do I retrieve messages on the Panasonic KX-T7030 phone?

  • Call into your mailbox (usually by dialing intercom 165)
  • Press 4, and 4 again (for "Incomplete call handling")
    By default, three options are enabled:
    option #1: leave a message
    options #5: call the operator
    option #6: return to top menu
  • Follow the audible prompts to disable options 5 and 6

Here are some other features you may need

  • Make sure your Auto Answer button is lit up, so you can receive intercom announcements, and respond hands-free.
  • Use the Call Forwarding (FWD) to send un-answered calls to another phone or to voicemail
  • Press BGM (or 1 on the touch-tone pad) for background music, if your system is equipped.
  • Use Absent Messages to show text messages on other people's phones when you are away.
  • Use System Call Waiting so your phone will ring even when you're on the phone. Press Intercom and dial 7311 to set it up, or 7310 to cancel.
  • Use Do Not Disturb (DND) when you don't want to receive calls. Press Intercom, press FWD/DND and dial 1 to activate, or 0 to cancel.
  • Press MESSAGE when you call a busy intercom number. This will turn on the MESSAGE light on the other phone, and the other person can tap that button to automatically call you back.
  • If you get a busy signal when you call an intercom number, you can signal the other person by dialing 1 (if that phone is programmed for System Call Waiting (above).
  • Dial 330 to make an announcement to all phones.
  • If you want your phone to automatically select an outside line when you pick up the handset, press PROGRAM, dial 99, dial 12, press STORE, press PROGRAM
  • 0helpful
    1answer

    Cannot recieve call and dail out

    sounds like the phone line having a problem.
    remove all of the wireless phone and replace with a known good old fashion phone (if you still have one). if the line is good then reattached each wireless one at a time.
    if the phone line still will not let you dial out or receive call, then you need to call your local phone company, have them check out the line.
    0helpful
    1answer

    Reception problems and slow

    it is an internal memory problem try nokia care for help
    0helpful
    1answer

    Sanyo katana can't receive a signal

    Usually when water goes in the phone, that is it for the life of that phone. But try putting it under a bulb light about one feet away for one hour. I do think your phone will never work as good.

    Artgirlny
    3helpful
    1answer

    Won't receive fax calls canon pixma mp830

    The normal problem with a fax that will not receive calls it the phone line.
    The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
    Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
    When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
    With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
    Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
    Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
    But more than 90 percent of fax will send , will not receive issues are phone line related.
    0helpful
    2answers

    Call disconnection

    first check in settings of ur phone. check wht it is showing in caller id, if it is set to hide id, then change it to send id, u wil be able to make calls again.if everything ok caller id, then problem in ur phone hardware
    Not finding what you are looking for?

    126 views

    Ask a Question

    Usually answered in minutes!

    Top RIM Cell Phones Experts

    Grand Canyon Tech
    Grand Canyon Tech

    Level 3 Expert

    3867 Answers

    Kolbrun...

    Level 3 Expert

    1228 Answers

    k24674

    Level 3 Expert

    8093 Answers

    Are you a RIM Cell Phone Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...